ImprintReviews of imprint.co

Imprint put my Booking.com credit card on suspension as an employee at a clinic tried to charge on it with my permission during my travel to Japan. I don’t usually use this card, but I decided to use it since it had zero balance on it. I called the credit card company to let them know the charge was valid. Imprint said they won’t be able to let me use the card without investigation. I didn’t understand why, but I did what they asked me to do anyway. Imprint told me to send them my ID and a selfie, so I did right away. Then Imprint said I must provide the itemized invoice from the clinic with all the requested information. They said if I failed to send them the invoice right away, they must close my account. The clinic gave me the invoice prior to this incident, so I sent Imprint a copy as directed. Then Imprint denied the invoice because it was written in Japanese and they didn’t understand what was written. Imprint said since it was not written in English, it was not a valid invoice. They told me to send them the invoice written in English right away, and if I failed to do so, they must close my account. I let them know I was at a clinic in Japan, so the invoice was written in Japanese and I can’t change that. They still said the valid invoice must be written in English, and they must close my account if I failed to provide it. People use Japanese language in Japan. My family used Google translate and read almost anything written in Japanese while we were traveling. It is a valid language. I didn’t think what Imprint demanded was fair, but there was not much else I could do. I’m not going to submit a translated version as it won’t be authentic. At this point, I didn’t want to work with Imprint. I used a different card. I wish the credit card company hires better company than Imprint to handle the matter like this.

Long-time Shell cardholder, I want my old card back! The Imprint card simply does not work at the pump at most Shell gas stations in my area. Customer service is sending me a new card, but I have little hope that it will work either.

This Company is a nightmare! We have been loyal Shell customers for years but going to close account. Never could get cards activated and when we finally did it would not work at pump. Now our account has two fraudulent charges on it and trying to take care of this is a nightmare. What was Shell thinking! Surely they looked into this Company before making the change. Guess they do not care losing many loyal customers.

I have tried for 2 and a half months to no avail to have Imprint send a Shell card to my single authorized user. The standard reply (once I shake the awful AI chatbots for a human agent) to the issue is that the card was sent on some date (generally about a week prior to my call) but they are unable to track it in the mail. An agent always assures me, however, that it will likely arrive in the mail in just a few days. To make sure that they cannot blame me for a bad mailing address I check it with Imprint during each call. After the last call I received a customer service survey and submitted a reply, noting the issues with their authorized card process. On the same day I received a reply email stating they were having issues with sending authorized cards but offered no additional information regarding how they are planning to resolve the issue despite the email's promise that "we are here to help you." If only they (or more likely their AI agents) were as efficient solving real problems as they are sending out performative PR email.

Had a Shell card for 30+ years. No problems, no compliants, no notes. Even when I could have bought gas cheaper at other businesses I was loyal to Shell. But 2 months with Imprint and I closed my account. No card ever arrived even after requesting a second one. But the bill arrived (it was zero) but that proved they knew my address. The AI gatekeeper was a witch and I believe she was coded that way. When I finally got to talk with a human they were kind but difficult to understand due to their accents. Sorry Shell - your company made a HUGE mistake.

My overall service from Imprint has been terrible. I have had two Shell Cards for over 20 years. When I received my new Shell Card, I only received one, when I tried to order second they told me I had to wait. I was finally able to order the second card over two months ago and still waiting. First they printed the wrong name on the card and had to cancel the card but still mailed it to me. Now they have said they have further delays. In addition, I have never been late for a payment yet they text me my balance is due 3 weeks before the payment is due and I have not even received the bill yet. They also do not even include an envelope to send your payment in with. In the past, my statement always included information on the location where I made the gas purchase, the new statement does not include any of that information so I have no way of know where it was bought from and if I made the purchase. Overall, terrible experience and non-existent customer service. I may cancel my card and start using Exxon gas.

This new card simply sucks! I had the previous card for 10 years, never a late fee, never an interest fee. This card two months and $10 in interest and $40 in late fees. These folks are CRIMINALS 32.49% interest and late fees insane.

Their system takes days almost a week to credit your available credit. This is such a scam. I have complained to them many times to no avail about their Brooks Brothers card. Now, the show card is experiencing the same problem. I don't know how they stay in business