ImprintReviews of imprint.co

Horrible. Never received the physical cards, customer service is ridiculous… one rep told me my cards were being over nighted… when the didn’t arrive another rep told me they don’t do that. I cancelled my account.

A score of zero would be too high for such pour service. There is no one who has amy authority to do what they are suppose to do.

I just got off the phone with a representative regarding my replacement cared, and I am extremely disappointed with the service I have received from this company. I have bee a SHELL customer since 1987, and I cannot believe the difficulty I have experienced trying to obtain a new card. After my fourth call, I still do not have a replacement card, and it appears that I may not be receiving one with submitting a completely new application. During my call today 6/23/2026, I was instructed to complete all new paperwork before a new card could be issued. This process has been unnecessarily complicated and frustrating. Due to this experience, I have decided to cancel my account effective today. There has been other card services with other companies in the past, and the process was seamless. New cards were automatically issued without requiring repeated calls or additional requests. I am extremely disappointed that after nearly four decades as a customer, this is the level of services I have received. Also, this representative wanted to continue to text me codes for everything and I still didn't get anywhere. I wish those of you that have made progress the best of luck going forward. For me, they can keep their card and the headache that goes with it. I'm Done! I will miss you SHELL!

I was able to set up my account, I was able to set up my auto pay. It connected to my bank and my first payment was made. I requested a card for my wife, thinking that I was dealing with a reputable company. A card actually arrived for her but when I went to activate it, it failed. I actually managed to get a hold of a human and the human told me that card showed canceled so over the last two months I have been canceling and requesting new cards because they tell me 7 to 10 business days I wait two Calendar weeks I have not seen a card since so I assume it was never sent or it’s lost in the mail so after five cancellations asking for new cards for my wife I have not received a single one other than the first one that failed. I managed to get hold of another human and told him the only way I’m not canceling my account is if they can have a card made for my wife and send it to me Fedex or UPS so he proceeded to tell me that a card for my wife was being sent out via Fedex 2day delivery. He gave me a number that may have been a case number but was not a tracking number. I called back today after waiting three business days and I was told that that customer service representative lied to me ,that no card was ever sent via a FedEx so before I cancel, I’m waiting for a callback from a higher level supervisor to explain that he should go online and google the phrase Shell Imprint incompetence . I have yet to decide whether I’m going to cancel or not my wife can use our AMEX to pay and she can still type in the alternate ID for Shell rewards. The fact that I was actually lied to is what has me incensed and I’m going to start leaving reviews everywhere I can and I’m going to start contacting Better Business Bureau and write members of government and see how long I’m willing to wait to see if I ever get a card for my wife from these incompetent morons.

Imprint is ridiculous. I was told my new Shell card was mailed. After 2 weeks I called and told Imprint I hadn't receied my new card. I cancelled the previous card number and was issued a new card. 3 weeks later I called again and was told my second card was mailed on the 8th of June. Yesterday was June 23, 2026 and I received my first card that was mailed. I thought it was the replacement card. I tried to activate the card but was told the card was cancelled. It's been more than two months of trying to get my new Shell Master Cards. This has to be the worst customer service I have ever experienced. Who ever in Shell that came up with the plan to go with Imprint should be fired. Imprint is incompetent and is costing Shell many customers.

After Shell Oil physical cards were deactivated, physical Imprint cards not received- despite much effort and exasperation. I called May 30 and IMPRINT stated new card would be sent. Thier website shows card processing is still pending. Still no card! #SHELL, this was a stupid move on your part! 🤬😡

8 weeks waiting for my card, I don't want a virtual card I want a physical card, every time I call, I get the same old song and dance, we shipped out millions of cards it is taking time, be patient, its coming, be here in 7 days, never had any problems with Shell before, I am about to pay off my balance and cancel my cards. I have been a great customer and don't need this headache!!

A total waste of time. No more Shell products for me if this is what they offer. It appears that I'm not alone regarding dissatisfaction. Since the is money and my credit reputation being affected I will wait for the Class Action Law Suit to be filed , and I will be signing on. Imprint equals lofty ideas and totally ineptness