ImprintReviews of imprint.co

Since changing from Shell to Imprint I have had issues for the last two billing cycles. I was charged a late fee of $20.00 this month despite the fact that the FULL payment has a status of posted to my account ON the due date, (not pending). I have never had these issues previously. I called customer service and got nowhere with the first representative so I asked to speak with a supervisor who was also unhelpful and refused to remove the late charge. I requested to cancel the account and she was more than happy to assist with that. She could not have cared less about losing a 30+ year customer. Terrible experience!

Fast response. Good Prices. Good qualilty items. Very happyl

The transition from Citibank required changing our autopay setup. Speaking with an Imprint agent we explained that the payment could be delayed by 2 or 3 days. The agent promised that if any interest charges accrued they would be waived. He lied. Over the next several weeks we tried every method possible to contact them. Calls went unanswered. Scheduled callbacks never came. What a terrible way to run a company. I never missed a Shell card payment in decades of use. I'm leaving Shell.,

I wrote a review on 6/11/26 with a 1 Star review only because I had to rate 1 Star in order to leave a review. I have since had contact with the company and things have been resolved. The only issue now is that they closed the shell account and by doing so it caused my credit score to drop because of it's reported as a closed account and not being transferred to a new account! I have had my same credit score for months and I got a notification that my credit score dropped! When I checked it, it was because of the closed account because nothing else has changed! So watch out for your credit score!

shell transferred to Imprint. It is a cluster! if you read their privacy notice you will find that they have access to your tax returns and EVERYTHING the bank has. You can not use a credit card to pay the bill. You must give your bank login information to them. This is terrible. I am cancelling the account that I had for years with Shell.

We decided to get the Shell Mastercard to get $ off at the pump. We have had for a few years and have been satisfied until shell switched to IMPRINT for their billing service. The math isn't adding up at all! We each have our own account and both are way off . We are cutting the cards and going a different way. Had no issues at all when Citi Bank was billing! When you call customer service now, with IMPRINT, if we are lucky enough to get a live person on the phone they are from foreign countries, last one was El Salvador! Can't understand them and obviously they don't understand us! This was a bad choice for Shell to switch to!

since the transition in April 27 i still have not received my card and today is June 18th. additionally, it's impossible to speak with a human being and the autobots do not assist. The hold time is more than 55 minutes. HORRIBLE!

If I could give minus 10 stars I would,the worst credit card company ever.My Crate & Barrel,CB2 credit card was taken over by this “bank” and it’s a horrible experience.I was charged late fees for my on time payment,my balance was increased without purchase and when I called customer service and spent two hours on the phone manager basically hang up on me.Horrible bank,dishonest business and management.As long as they are behind Crate&Barrel credit card I will not shop there ever again.