iHoodReviews of ihoodwarm.com

Back and forth for a replacement battery that won’t charge completely. Said they needed order number, so I sent that. Now say they need the address, it was already attached to the order number email…. Sent two more emails with no answer. Bought brand new jacket for my wife for Christmas and still cannot use. Seems to me a good customer service company would send a replacement battery immediately?? Still waiting for answer while it’s freezing cold in Michigan….. Update, company made it right.

My wife purchased me the heated vest/hood for my birthday. I I wore it one time to hunt and unfortunately after the first time the charge cord would not work. Fortunately my pop had the same ihood and I was able to use his cord to charge the battery whkk I’le away at hunting camp. After several emails communications and some that went unanswered due to what they called a computer clutch and further phone calls to customer service they made good and sent me a new charge cord and another ihood no further questions asked. When I used the ihood vest it kept me nice and warm. I love the product and would recommend the ihood. My family has several of these and love them. Now my wife has one too. Thanks to Lucky from customer and ihood for standing by their product. Tony G.

Good quality service and products saw the product on YouTube when people reviewed it decided to look it up and I bought one a heated vest can't wait to get it thank you....

The jacket is great. The Customer service is awesome. I will get two more for my grandkids.Thank you again for your outstanding support

My first experience with the iHood support staff was in regards to a broken zipper on my iHood heated vest. Customer service responded within 48 hours of my first email. All further correspondence came within 24 hours of my emails. I was asked to explain my issue, provide a picture and an order number. The vest was still under warranty and a new one was sent immediately free of all charges and no need to sent the broken one back! The second product was the heated jacket. The heating system did not seem to be working properly so I contacted the support team. Again, initial response within 48 hours, and all other responses came within 24 hours. A brand new jacket was sent arriving in 5-8 business days. It took 5. This company stands behind their product. They want to ensure the customer is happy with their products. Commitment to customer care is top notch 💯.

I had a battery that quit working after a year. I contacted IHood and asked about the warranty, they asked me for the Oder number which I didn’t have because the vest was a gift. I didn’t give it another thought thinking I was out of luck. I had to go out town, but when I returned there was a package with a new battery!! Surprised doesn’t begin to explain how I felt. I highly recommend IHood. Customer service is amazing!!!

The items still came fast after shipping number error. Great quailty. Hope they love the jackets.

The ese of ordering and the tracking availability helped to remove worry.