iHoodReviews of ihoodwarm.com

Response from iHoodDec 5, 2023

Dear customer, We apologize for the inconvenience caused by the delay in shipping your heated jacket and the lack of communication from our company. After investigating, we found that your address at FPO is usually inaccessible by regular couriers. However, we have managed to find a suitable channel and have expedited the shipment of your jacket. In addition, we would like to offer you some complimentary gifts as a token of our appreciation. We understand that life can be tough, especially during cold weather, and we hope that our heated jacket can bring you some warmth and comfort. We sincerely apologize for the delay and any inconvenience it may have caused. If you have any further questions or concerns, please feel free to contact our customer support email at [email protected], and we will respond to you within 24 hours. Thank you for your understanding and patience. Best regards, iHood Customer Service.

Response from iHoodOct 9, 2023

Dear Customer, We deeply apologize for not updating you with the tracking information of your vest in a timely manner. The peak season has indeed kept us very busy which resulted in this delay. We have taken measures to prevent such occurrences from happening again in the future. We have increased our customer service staff to ensure all tracking information is updated promptly and that you are well informed about the status of your order at all times. We greatly appreciate your support and understanding. Your patience means a lot to us. If you have any further questions or need assistance, please feel free to reach out to us at any time. Once again, we apologize for any inconvenience caused. Best Regards, Chris