iENYRIDReviews of ienyrid.com

To anyone thinking of buying from ienyrid then read these emails to see the service you will recieve if somethink goes wrong, day I recieved my scooter there was red oil inside the box and all over the frame, when assembling the scooter I tested all brakes etc and the rear brake line lever was soft and did not have any pressure at all which is when I noticed that is where the oil was coming from the brake line had split inside the scooter caseing. I then started to email ienyrid as didnt want to return the scooter as it was a gift just thought to repair it. So we went back and forth for a week with emails saying they had sent the new cable etc and told them I wanted a partial refund to purchase a brake bleed kit mineral oil as I shouldn't bare the costs when its a new scooter. I was told I would recieve a refund when I left a review on trust pilot.. after back and forth they then started blanking my emails so I started a new email thread on the ienyrid website to which I got a reply pretty mucb straight away and told me they would refund me and also send out a new brake line and send me a video on how to fit the new line. So I was confused as the last person I spoke to told me they had already sent the new line. The tracking I was sent was fake and no line was sent and again back and forth to again now being told I wont recieve anything till I leave a 5 star review and screen shot and send to them before they go any further all screen shots of emails and damage to scooter is here for you all to see. Do not buy of ienyrd as if anything goes wrong your left with a scooter that is dangerous. Also the brake lines are built into the scooter in the factory and then crimped either end to the caliper and the brake lever so regardless of a new line being sent it would be impossible to fit as no one is able to crimp the lines I have checked and the tools are impossible to come across. Worst company out there.

I ordered my son an iENYRID Scooted for Christmas as he has been asking for one for a few months.  I ordered the scooter on 23/11/2025 and it was delivered on 25/11/2025 I did not take the scooter out of the packaging until Christmas eve as I did not want to risk my son seeing the scooter as well as safe storage not being possible if it was built. When I tried to put the scooter together on Christmas eve i noticed that the scooter handle bar would not safely lock into place I watched numerous videos and still was unable to get the handle bar to safely lock in place. I emailed iENYRID on Christmas day and received a response the following day.  I have exchanged multiple emails with the company in the first few emails they sent over videos to which I explained I have seen them all. I sent videos back of the issue and they finally sent a video back advising that I should use a hammer to hit the scooter folding pin into place. as you can imagine this is not what I want to be doing with a brand new scoter, they offered to repair the scooter but i explained if this is what they expect customer to do with a faulty item I do not want a repair and asked for a refund.  they emailed back advising that if I wanted a refund there would be 7% handling fare and round shipping cost+25% depreciation fare deducted from the refund. I have checked their website and can see they state this only applies to cancelled orders not faulty items. There is no where on their website that explains the faulty item return policy. I have advised them of this and they are still saying I will be charged the deductions for a refund.

Excellent experience! Very good

Amazing product, great correspondence. While Chinese, they were translating everything for me and were extremely helpful.

Great customer service

We bought a scooter 3 weeks ago cost £380 and lasted 16 days. We have written to them and we have to pay for parts to be sent and install it ourselves which leaves things to really get worse we want to return item and its impossible. We have to go through bank for charge back. Bad customer service. 04.12.2025 update , we have now been offerred a return but they are charging us for the return, plus a fee plus 25% depreciation of the scooter. We are challenging this under UK consumer laws. This what they say Here's the fee breakdown: 1. Your total order amount is £369 2. Shipping Fee is £120 (Round shipping) 3. Platform fee + Transaction Fees is 7% (£369 * 0.07 = £25.83) 4. Depreciation fee 25%(£369 * 0.25 = £92.25) So, if you return the package, your deduction will be £120 + £25.83+ £92.25= £238.08 Your refund will be £369 -£238.08= £130.92 So we paid £369 and will get £130.92 criminal.

SAVE YOUR HARD-EARNED CASH & DO NOT BUY ANYTHING FROM iENYRID UK. We spent £488 on an electric scooter for my son to use this weekend at an event. iEnyrid happily took my son's money and promised delivery within 2-5 days. I immediately received an email from them confirming that the scooter would be delivered that Tuesday. I made sure I stayed home to avoid missing the delivery and to ensure it wasn't left on my doorstep for fear of it being stolen. No delivery came. That evening, I received a confirmation from FedEx that the delivery had been cancelled and would be rescheduled for Thursday. I stayed home once more, and no delivery came. I received another email to say it would be delivered on Friday, so once more, I made arrangements to stay home. Surprise, surprise - no delivery. Another message to say delivery will now be made the following Monday. My son is extremely upset. He used all his savings (3 years) to buy this scooter and has been waiting for it eagerly every day. Now he cannot attend the event, and all his friends will be there with their scooters. I wish we had researched this awful company properly before making this purchase and bought a scooter elsewhere. I have requested a refund from iEnyrid. I will update this review with the outcome of that. **UPDATE: I still haven't received a refund from iEnyrid - now on day 11. They keep pushing me to chase FedEx to return the scooter to them, even though FedEx have written to me and confirmed that the scooter has been returned. This is not my responsibility as a customer. Simply the worst company I have ever had the displeasure of dealing with. They are rude and misleading.

This is my second ienyrid ES60, would recommend if your looking for some power, distance and handling! Beats the competition and it's safe to travel at a max of 40 MPH anything faster and it would be dangerous. The lighting is a plus, hydrologic brakes a must, disc brakes quick stopping, nice wide standing platform, suspension bone system OMG ! Gives you lots of ground clearance. Just had to get me a second one to ride with my boy.