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iENYRID (ienyrid.com) has 66 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
ienyrid.com
Website
ienyrid.com
Category
Outdoor & Winter Sports
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 42% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I’d think twice before buying anything from this company, I had to open a dispute with klarna as they wouldn’t send me a returns label, then sent it to me once klarna contacted them I’ve since sent the scooter back but they refusing to refund me!! And been ignoring my emails socking customer service!!
Response from iENYRIDMay 27, 2026
Hi, we’re sorry to hear that you are unhappy with the return and refund process.
Please note that all returns are handled according to our after-sales and return policy procedures. Once a scooter is returned, the refund cannot be processed immediately. Our warehouse must first receive and inspect the returned package before approval of the refund.
From the time the package is shipped back to us, the full process of warehouse receipt and inspection normally takes approximately 14–21 days. After the warehouse signs for the parcel, you are welcome to contact our after-sales support team for an estimated timeline regarding the inspection and refund processing.
Once we receive the warehouse inspection results, we will contact you regarding the refund status and next steps.
We appreciate your patience and understanding during this process.
MB
Michael B.
The ienyrid es60
The ienyrid es60 electric scooter is dangerous not because it's fast
Its because the way its built. front folk has been put together with one bolt under the folk to stop it all coming lose and 3 little side screws .basically the hole front from hadle bar to front folk is constantly lose bolts snapping . Ienyrid don't care about about the problems don't waste your money..and this all started straight after buying it. not after constant use it was taken back to the shop after only a couple off days. given back to me 2 weeks later for the same problems with the scooter to start again . THIS HAPPENED STRAIGHT AWAY NOT AFTER CONSTANT USE
Response from iENYRIDMay 27, 2026
Hi, we’re sorry to hear about your experience with the ES60 and we take safety-related feedback very seriously.
The ES60 front assembly is designed and tested according to the product’s engineering standards. However, after long-term riding, high vibration, impacts, improper maintenance, or continued use with loose components, bolts and fastening parts may require regular inspection and tightening to maintain safe riding conditions.
If you are experiencing loose steering components or damaged bolts, we strongly recommend stopping use of the scooter immediately and contacting our after-sales support team with photos or videos of the issue. Our technical team can help inspect the situation and provide suitable solutions or replacement parts if necessary.
We also want to clarify that we do care about customer concerns and safety issues, and we are always willing to assist customers through our support process. Feedback like yours is important for us to continue improving both our products and after-sales service.
XX
XXX X.
Range of scooter !!
After 1500km distance of the scooter dropped something about 50% ,from 40km to 20km(model : Ienyrid M4 pro Max 48V20Ah).Brakes are disaster ,IT cant be change for Better because of construction. Light Ok ,lock ,code on display super .If you want using regularly i would reccomend INVEST in Better scooter obviusly for more .
Response from iENYRIDMay 27, 2026
Hi, thank you for sharing your experience with the iENYRID M4 Pro Max.
Regarding the reduction in range after approximately 1500 km of use, battery performance can gradually decrease over time due to normal battery aging, riding habits, charging frequency, rider weight, terrain, and especially low-temperature environments, which can significantly affect overall range performance.
As for the brake issue, the braking system can usually be adjusted and maintained to improve performance. We recommend contacting our after-sales support team for brake adjustment guidance videos. You can also find related maintenance and adjustment tutorials on our official YouTube channel.
We appreciate your feedback on the display lock and lighting features, and your comments are valuable for helping us continue improving our products and customer experience.
DF
Daniel F.
I’m sharing this to warn others.
I’m sharing this to warn others.
I received the scooter on January 28th. Within just 5 days, on February 2nd, I formally initiated the return process because the product arrived with multiple defects.
The company advertises a 15-day return policy, which gave me confidence to make the purchase. However, instead of honoring that policy, they have been delaying the process and making it extremely difficult ever since February 2nd.
Now they are trying to charge extra fees to return a defective product — including shipping costs that are even higher than what I originally paid to receive it.
How is it acceptable that:
• I reported the issues within 5 days
• I am still within the advertised 15-day window
• The product arrived with problems
• And yet my refund would be LESS than what I paid?
This feels misleading and unfair. A return policy should not come with hidden charges or endless delays — especially when the product is defective.
I am currently working with my bank to resolve this matter.
If you’re considering buying from this company, please be very careful and fully understand what their “15-day return” really means.
Transparency and customer respect matter.
Response from iENYRIDMay 27, 2026
Hi, we’re sorry to hear that you are dissatisfied with the return process and we understand your frustration.
We would like to clarify that our 15-day return policy is handled according to the specific terms and conditions outlined in our after-sales policy. Return requests involving product issues require technical verification, communication with the support team, and warehouse inspection before a refund can be finalized.
Regarding return shipping costs, the handling depends on the nature of the issue, product condition, and return policy terms. Oversized products such as electric scooters can also involve higher logistics costs than standard parcels.
Please also note that once a return is approved and the scooter is shipped back, the warehouse must receive and inspect the item before the refund amount can be confirmed and processed. This procedure is necessary to ensure that the returned product condition matches the reported issue.
We sincerely apologize if the communication process caused inconvenience or delays. We still encourage you to stay in contact with our after-sales support team so the case can be reviewed and resolved properly. Customer feedback is important to us and helps us improve both our service and communication processes.
RW
Rebecca W.
Good customer service
Good customer service
BI
BILLZ -.
Great service
Great service
DC
Deborah C.
Customer service shocking !! Stay clear of this dodgy company and faulty products
Customer service shocking !!
2 weeks after Xmas my sons scooter broke after sending videos of the error displayed on screen they proceeded to offer me parts that I was to repair the scooter myself .. laughable yes🤣 when did I become a scooter expert spent over £400 on this !!
Eventually after several weeks of emails they agreed to except the return however they wanted me to carry this massive heavy scooter to a post office and pay the money to return 🤨 which I obviously said no to after a couple of days they agreed to send a courier to collect and supplied a return label .
It’s now 5th Feb and they still haven’t repaired the scooter as I said I wanted a refund due to them not doing anything in a timely manner they said will you except a S1 refurbished second hand scooter absolutely not 😡 still waiting on a reply after stating I wish a full refund or I will be contacting watch dog this company is a rip off wish I had looked at trust pilot before purchasing this item !!
Response from iENYRIDMay 27, 2026
Hi, we’re sorry to hear about your experience and understand your frustration regarding the repair and return process.
For many technical issues, our after-sales team first provides troubleshooting guidance and replacement parts because some problems can be resolved more quickly without requiring the scooter to be returned. This is a common support process intended to reduce waiting time for customers. However, we understand that not all customers are comfortable carrying out basic repairs themselves.
Regarding the return shipment, electric scooters are large and heavy items, so return logistics sometimes require additional coordination. We appreciate your patience while the courier collection was arranged.
After returned products arrive at the warehouse, they must go through inspection and technical assessment before repair, replacement, or refund arrangements can be finalized. This process can take time depending on warehouse workload and logistics handling.
We also apologize if the refurbished replacement option did not meet your expectations. Our support team proposed it as an alternative solution to help resolve the case more quickly.
Please continue communicating with the after-sales team handling your case so they can provide the latest update regarding the inspection and refund process. We value customer feedback and are continuously working to improve our service experience.
XO
Xoxo
I bought the dual motorES1 after…
Notice how they respond to everyone like they fixed their problems yet we keep writing reviews how we all the it screwed. I wish I would've seen these reviews before I I bought the dual motor ES1 after unpacking and assembly, I turn it on and attempted to ride I got an 8e error on the display, I first contacted support and thought it was the throttle due to a Google search, they said they would send a throttle, but would take 2 to 3 weeks delivery time. So I bought another throttle switch on eBay. Switched it out, 8e error still there, contacted support again this time with video showing 8e error on display. They responded with a link to purchase a controller arm part saying it was faulty and I had to purchase part at 95 dollars. Bewildered and highly upset I asked for a return label because their website offers a worry free return policy if you start return.within 14 days and I had the scooter only a few days me we are now on day 9 going back and fourth but they are not honoring their own return policy. Horrible customer support bad company. I finally agreed to accept the controller arm because at least then it might be fixed.
Response from iENYRIDMay 27, 2026
Hi, we’re sorry to hear about your experience with the ES1 and understand your frustration regarding the troubleshooting process.
The 8E error code can sometimes be caused by different components, such as the throttle, controller, wiring connections, or communication system. This is why our technical support team initially attempted step-by-step diagnosis based on the information available at the time. In some cases, replacing the throttle resolves the issue, while in others further component inspection is required.
Regarding replacement parts, some components must be shipped directly from our factory due to model compatibility requirements, which can result in longer delivery times.
We would also like to clarify that our return policy is handled according to the product condition, technical verification results, and after-sales policy terms. Since technical troubleshooting and repair solutions were already in progress for the reported issue, the support team continued assisting with repair options during the communication process.
We appreciate that you agreed to accept the controller assembly solution, and we sincerely hope it resolves the issue properly. If you continue experiencing problems after installation, please stay in contact with our after-sales support team and provide updated videos or photos so the case can continue to be followed up.
Customer feedback is important to us and helps us improve both product quality and support service.
