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iENYRID (ienyrid.com) has 66 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
ienyrid.com
Website
ienyrid.com
Category
Outdoor & Winter Sports
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 42% of reviews.
Latest
Most recent review: October 2026.
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Paid £600 for a scooter on November 2025 my son opened it christmas day he got until May 12th of this year still under warranty got told it was the controller, but a had to pay for it paid had to put it in myself still didn't work emailed again to be told I needed to buy the face board thats what's wrong with it. TOTALLY UNACCEPTABLE IENYRID PLEASE PLEASE DO NOT BUY FROM THESE SCAMMERS THEY TELL YOU YOU HAVE A YEAR WARRANTY WHEN YOU BUY YOU GET A FEW MONTHS THEN IT BREAKS THEN THEY TELL YOU YOU CAN FIX YOURSELF????????? DISGUSTING DISGUSTING PLEASE STAY AWAY FROM THIS SITE THEY'RE NOT BASED IN UK THEY'RE BASED IN CHINA AND YOU'LL LOSE ALL YOUR MONEY THEY DONT REPAIR OR REPLACE YOU HAVE TO DO IT. SCAMMERS THATS ALL YOU ARE
ST
Shane T.
I would take very careful consideration…
I would take very careful consideration before buying one of these scooters we have had ours for only 10months it’s had very little use I would estimate 20 times max , it stopped working we were told it’s the control panel which is not covered in the warranty! You may as well forget the 12 month warranty as it doesn’t cover any of the major parts , considering it’s had such a small amount of use I would say this was faulty. Very disappointing customer service we have contacted them multiple times and given them chance to rectify the issue , we paid £380 for this scooter you really would expect better service and all major parts to be covered at least in the 1st 12 months
AN
Anonymous
DO NOT ORDER FROM THIS COMPANY.
DO NOT ORDER FROM THIS COMPANY.
Omg im not happy ive been scammed.
Got no confirmation email once id placed order nothing no order number nothing.
Absolutely fuming.
Thank god I paid with my credit card now will have to try and claim back my money.
Response from iENYRIDJul 22, 2026
We sincerely apologize for the situation you have encountered and fully understand your concern.
We would like to investigate this matter immediately; however, we are unable to locate your order based solely on the information provided in this comment. Please contact our customer support team privately at [email protected] and provide the following details:
* Your order number
* The email address used to place the order
* The approximate date of the order and the payment amount
* A screenshot of the order confirmation email
Please do not publicly disclose any bank card details or sensitive payment information. Once we receive this information, we will verify the payment and order status and assist you as soon as possible.
NI
Nicholas
DO NOT BUY!!!
DO NOT BUY!!!
Been stringing me along with sending videos, proving I'm pulling 4.50V with multi meter on a 68V Battery. Battery is defective as claims 4.50V is an indication that the BMS has been tripped. They are trying send a new charger when I already have 2 chargers showing flashing green/red lights and sent videos of BOTH!!! this thing will not take charge and poses a fire risk now at my home. Afraid to throw it away, afraid to not. This company has treated me grossly, please whatever you do go elsewhere for a scooter.
Response from iENYRIDJul 22, 2026
We sincerely apologize for the issues you have encountered, particularly those involving the battery and charging.
For safety reasons, please stop charging or using the scooter while troubleshooting, and keep the battery and charger away from heat sources, moisture, and flammable materials. Do not attempt to disassemble, open, or discard the battery yourself.
However, we are unable to identify your order based solely on this comment. Furthermore, our product lineup does not appear to include a scooter equipped with a 68V battery; therefore, we need to verify the product and order details before we can conduct a thorough investigation.
Please contact our customer support team at [email protected] and provide the following information: your order number, the email address used for the purchase, the scooter model, and a photo of the battery label showing the voltage and serial number. Please do not share your personal or payment information publicly.
Once we receive this information, we will verify the order and arrange for the next steps as soon as possible.
TB
Timothy B.
Zero customer service
Out of stock parts that lead to weeks of waiting for them to be in stock only for the parts to come not functional! I bought the extended warranty thinking this should cover issues…..WRONG! I messaged them and they will argue (with incompetent verbiage)then asked for videos. I provided videos and yet zero response except “someone will assist you in fixing”. How do they expect to assist when they’re in China and I’m in the US? Horrible customer service, argumentative at best, just to wait and receive dysfunctional parts. Warning ⛔️ DO NOT BUY anything from them.
Response from iENYRIDJul 22, 2026
We sincerely regret the experience you have had and understand your frustration upon receiving a replacement part that appeared to be non-functional.
We would like to thoroughly review the details of your case, including extended warranty information, the replacement part provided, and the video you previously submitted. However, based solely on the information provided in this comment, we are unable to locate the corresponding order or after-sales support records.
Please contact our customer support team privately at **[email protected]** and provide the following information: order number, the email address used for the purchase, product model, and any previous support ticket numbers or relevant email correspondence. Additionally, please mention that you have already submitted a troubleshooting video so that our team can locate the materials directly and avoid asking you to repeat unnecessary steps.
Once the order information is verified, we will review the case and determine the appropriate next steps regarding the replacement part and warranty service. Please do not post your personal information publicly here.
JT
Janine T.
Freegift
I've just bought a scooter from these absolutely amazing piece, delivery? Well came 2 days after order, the only thing for me to be negative about is my free gift that I've yet 2 receive, other than that 10/10 in everything, deffo be ordering from this site again when I need upgrading, recommend?
100% recommend these.
All's I av left to say is a massive thank you for scooter which is my birthday present from myself THANKYOU
ZN
Zahid N.
Order Scam
I ordered an electric scooter a few days ago, The company have taken out the payment today and have cancelled the shipment. I have tried contacting them no response Extremely bad Customer Service Do not recommend. No sort of contact has been made by them.
Response from iENYRIDMay 27, 2026
Hi, we sincerely apologize for the inconvenience and frustration caused.
Due to the time difference between regions, there may sometimes be delays in our response time. We kindly ask you to send your order information to our after-sales support email or submit it through the Contact Us page on our official website. Our customer support team will review your case and get back to you as soon as possible.
Please rest assured that we are committed to resolving customer issues and providing the necessary assistance. Thank you for your patience and understanding.
GW
gavin W.
I ordered an iENYRID M4Pro scooter and…
I ordered an iENYRID M4Pro scooter and unfortunately it arrived faulty – the control/display panel does not work properly.
I contacted customer service straight away and was told a replacement part (screen) would be sent. However, they informed me this part has to come from China, which means a long delay. I explained clearly that I needed the scooter for my daughter over the Easter holidays and asked if they could source the part from a UK supplier instead, but they refused.
They then said they would “waive” a €20 shipping fee for the replacement part – which is unacceptable, as I should not be paying anything at all for a fault on a brand new item.
Due to the delay and inconvenience, I requested a full return and refund and asked for a return label or QR code. Since then, communication has stopped and I have had no response.
Very disappointing experience:
Faulty product on arrival
No suitable or timely solution offered
Attempt to charge for a warranty fix
Ignoring refund request
I would not recommend this company based on my experience. Buyers should be aware of the poor aftercare if something goes wrong.
Response from iENYRIDMay 27, 2026
Hi, we’re very sorry to hear about your experience and understand your frustration regarding the delay and communication issues.
Regarding the replacement display/screen, due to compatibility requirements for the iENYRID M4 Pro, the correct parts can only be supplied directly from our factory in China. Unfortunately, locally sourced parts in the UK are not compatible with the scooter system, which is why we could not arrange a local replacement part.
We would also like to clarify that the replacement part itself was provided under warranty support. The shipping arrangement was discussed separately by our support team during communication.
As for the lack of follow-up response, we sincerely apologize. Our after-sales team sometimes experiences a high volume of inquiries, which may occasionally cause delays or missed replies. We kindly ask you to continue contacting the support agent who was previously assisting you, or alternatively, submit your order information again through our Contact Us page so our team can reopen and prioritize your case.
We value your feedback and remain willing to assist in resolving the issue properly.
