Enigma
B6 NOT A GREAT BIKE
received my bike order quite late. was not told a reason why just seemed wouldn't ship it until i made a scene about it on review about them being a scam, suddenly shipped after that ( surprise surprise ) the b6 bike itself is beautiful. BUT! just about everything is wrong with it. the font wheel is misaligned causing a constant scraping sound that won't stop. and can't be corrected. the handlebars wont turn right correctly and seem stuck. the throttle that's is meant to be on the bike when purchasing. has been removed and you have to put it on yourself. this has ended as impossible and the video tutorials are totally unhelpful. don't show how to do it properly. so i can't get the throttle on now. so bike pretty useless for intended purpose. upon asking for help from company i get sent the same video that's was unhelpful. i confirmed i am still unable to do it and their are lots of issues popping up with the bike. and they then ignored me. guess it's knows that this bike is pretty bad or something. currently have a useless unusable bike. great! ( The amount of phone calls and messages I sent for help regarding this bike. No response at all. And they answer here just to look like they have good customer service 😂 joke ) Bike still buggered and upon testing battery lasted half and hour on slow. Don't recommend this bike at all. Awful
Response from iENYRIDJul 3, 2024
Hello, We are sorry that the delivery was delayed due to the backlog of parcels in the warehouse, but it was finally delivered to you within 7 working days. Regarding the problem that the throttle handle is not installed. Please note: electric bicycles with throttles are not legal in the UK, and customs will not release them during customs clearance inspection, so the throttle handle needs to be installed by yourself. Regarding the problem of tire friction, please make sure the tire is installed correctly.




