I sold my ring a few months back and like many others here, never got paid. They sent the original email everyone else got "COVID bla...bla..." but they're not responding to any emails. I think the "buyers" are actual employees. Someone said contact NY attorney general? Anything else we can do besides hire an attorney? I have insurance on the ring but I doubt they'll cover something like this.
MW
Ms. W.
7 months: no payment (I am likely suing them)
“I do, now I don’t” must refer to them reneging on their promise of payment. My ring was sold in March.
It is now almost September (7 months later!!!), and I have not been paid. I have also been told on 3 different occasions that I would receive my payment by the end of that week: I have not.
You’d be better off going to a pawn shop.
I have requested that they return my ring, to no avail. I am considering filing a laswsuit.
PB
Pranab B.
The best prices I've ever seen!!!
The best prices I've ever seen!!!
MA
Mark
Paid with excuses, not money.
Sold my ring at the beginning of April, so should have received payment in May. Have emailed them multiple times only to receive an email back saying no one is in the office to print and send checks. This seems a bit odd since NYC is back open and masks have been the obvious thing to do to help prevent the spread of the virus, so why have they not done it. Oh, probably because they are just continuing to have customers purchase rings, take the commission, then not pay the sellers. It doesn’t take but one single person to print and send a check. This is sad and pathetic for a business to take advantage of sellers and this pandemic to make money on their part and not pay their customers. What they need to do is take less of a commission and get their sellers paid. Poor business practices and ethics on part of the employees running this business. I will never work with these people ever again given how they give excuse after excuse as to why they can’t pay their sellers.
F
F
SCAM!!!
SCAM!!!! They admitted to the complaints on BBB and like others have never paid me. They refuse to let me speak with anyone in management. However, are happy to take my jewelry and keep my money. If your happy with being stole from then use this company.
DM
D. M.
They’re crooks
They’re crooks. Don’t use them unless you’re prepared to higher a lawyer to receive payment.
MI
Missy
Delayed But Happy
I sold my engagement ring back in November. I had read all the reviews about the delays in payments so I was already expecting it to be a few months before I got my check. In February, I still hadn’t received a check, so I sent them an email. They responded with something about having to change the ring size before sending it to the buyer. So I decided to stay patient. I was happy they responded to me. Another month went by, and Covid hit. So, now when I emailed them they were saying that because of covid, payments are being delayed. I’m not saying their poor communication and excuses for delayed payments are justified because I still don’t understand how it took so long. They have had the payment from the buyer since November as far as I know because it was a direct buy. And they stated in emails that people were working remote during covid, so how is it that someone couldn’t process and sign a check while working remote. But, what I can say is that as of today, I have the check in hand, in the full amount that was promised, and it cleared through my bank account. So, overall, I am happy with their service. They came through in the end, and I got more money out of it than I would have selling my engagement ring any other way.
JK
Julie K.
They haven't paid me for Jan 2020 sale
I sold an engagement/wedding ring set on this site in January 2020 and expected payment in February 2020. I have not received payment yet, despite multiple attempts to reach them. They owe me $9300. I will be filing complaints with the Better Business Bureau and the NYS Attorney General.