iContainers USReviews of icontainers.com

iContainers (and its subcontractors) had lost a significant part of our cargo. There was no possibility that it could've just gotten lost -- so it was obviously stolen. Then they kept promising to find it (for many weeks) -- until it became clear that they're not acting in good faith, because it's very large-sized, and there must be cameras in their warehouses, etc. ...No compensation was ever offered for this loss/theft -- even though they knew that this catastrophe occurred in combination with (on top of) our being overcharged along the way for various services. We could've given them repeat business; but not after this experience.

Los conozco desde hace años habiendo trabajado juntos. Hace una meses un cliente mío con destino Uruguay me contrató su mudanza internacional y a través de Icontainers y sus correspondientes exteriores todo volvió a salir como siempre!!!! PERFECTO 💯💯💯💪💪 MUY RECOMENDABLE. EL MEJOR TRANSITARIO ESPAÑOL QUE CONOZCO

Cierras un precio para tu envío. Cuando el contenedor está a punto de llegar, te lo cambian de forma importante. Si no pagas, empiezan costes diarios en puerto (≈150€/día). En ese punto, ya no tienes margen: o aceptas o empiezas a perder dinero cada día. Eso fue exactamente lo que me ocurrió. Con la mercancía ya en tránsito y cerca de llegada, se me comunicó un cambio en el importe. La alternativa era asumir costes diarios mientras la mercancía quedaba bloqueada. Resultado: tienes que pagar para poder retirar la mercancía. Tenlo claro antes de contratar: cuando tu envío esté en ruta, puedes quedarte sin capacidad real de decisión.

Terrible service company, they are not actually a logistic company. They overcharge, their personnel lacks of knowledge for import/ export and makes huge mistakes. Stay away from this company, specially if you are trying to move commercial goods. Office in Coral Gables, FL

The ability to help us solve problems and answer all our questions. They work well with our company!

Siempre he tenido a una persona de la empresa para poder comunicarme vía email o teléfono y consultar mis dudas, lo cual ha sido de gran ayuda ya que era la primera vez que importaba productos desde china.

The customer service I have received from iContainers has been simply outstanding. I would like to especially call out the Air Freight Team Leader, for her careful attention to two recent shipments, one of which was a small box, hardly a profitable shipment for iContainers. I felt I received the same service as if I had shipped full containers for thousands of dollars in shipping fees. She provides an outstanding example of customer service. The customer service I have received from my account representative and the Export Operations Specialist for their excellent customer service also. It is because of the customer service that I will highly recommend iContainers to anyone needing an international shipping service.

I had a really bad experience shipping a pallet of personal effects (used books, clothes, shoes etc) from new York city to Barcelona, where we were moving back to. They were efficient at taking my money, all up front, and booking the freight on fedex. They told me what paperwork was required, approved what I sent them, and the shipment got held up in Spanish customs because the paperwork wasn't right. It turns out that your padrón (the document that records your presence and address in Spain) can't be dated more than a year prior to the shipping date. So Spanish customs demanded about €4000 in taxes on a shipment valued at $1300. They arrived at this amount because they charge 21% VAT on value + ship cost. Our shipping cost was $1700 but because we shipped by air some formula per kilo was used instead of the actual cost. This was all news to Icontainers, whose response, one week later, was to ask their customs agent, fedex spain, "what do we do?". I got nothing but platitudes for 3 weeks from Icontainers. Meanwhile storage costs were mounting, my wife needed her books for her job, we had no warm clothes, etc. There was talk of the pallet being sent back to new York if we didn't pay this €4000-ish tax (I couldn't get a bill or even an exact amount from them). I tried writing to the anonymous fedex email that they were using (they cc'd me on a few emails to them), but I got no response and apparently, neither did they. I spent half a day knocking on doors at the Barcelona airport's freight periphery, finally squeezing past security in the fedex building, where I found someone sympathetic. She didn't work in the customs area but knew people who did, and gave me a name of a customs subinspector who would see me. He looked at the file and suggested I change the owner of the shipment to my wife, as she had a padrón that was more recent. I sent this documentation to Icontainers and kept waiting. Nothing. I finally found another customs agent, had to pay fedex to release me from the contract Icontainers had set me up with them, and pay the customs guy 200€. He changed the name to my wife's and 12 hours later the pallet was delivered. The stress of this, all our stuff and particularly my wife's entire library possibly getting sent back to new York and racking up thousands more in air freight and God knows what other fees, was pretty intense. The Icontainers people in Miami left me out to dry My hunch is they have much bigger fish to fry than a family moving a pallet of their personal possessions. Update: iContainers says in the response below that they cannot intervene in customs issues. This is baloney, an agent at the Barcelona airport got my shipment out in a few hours for 100 euros. iContainers didn't even suggest I try this, let alone help. Worst company I have ever dealt with.