iContainers USReviews of icontainers.com

Cierras un precio para tu envío. Cuando el contenedor está a punto de llegar, te lo cambian de forma importante. Si no pagas, empiezan costes diarios en puerto (≈150€/día). En ese punto, ya no tienes margen: o aceptas o empiezas a perder dinero cada día. Eso fue exactamente lo que me ocurrió. Con la mercancía ya en tránsito y cerca de llegada, se me comunicó un cambio en el importe. La alternativa era asumir costes diarios mientras la mercancía quedaba bloqueada. Resultado: tienes que pagar para poder retirar la mercancía. Tenlo claro antes de contratar: cuando tu envío esté en ruta, puedes quedarte sin capacidad real de decisión.

Terrible service company, they are not actually a logistic company. They overcharge, their personnel lacks of knowledge for import/ export and makes huge mistakes. Stay away from this company, specially if you are trying to move commercial goods. Office in Coral Gables, FL

I had a really bad experience shipping a pallet of personal effects (used books, clothes, shoes etc) from new York city to Barcelona, where we were moving back to. They were efficient at taking my money, all up front, and booking the freight on fedex. They told me what paperwork was required, approved what I sent them, and the shipment got held up in Spanish customs because the paperwork wasn't right. It turns out that your padrón (the document that records your presence and address in Spain) can't be dated more than a year prior to the shipping date. So Spanish customs demanded about €4000 in taxes on a shipment valued at $1300. They arrived at this amount because they charge 21% VAT on value + ship cost. Our shipping cost was $1700 but because we shipped by air some formula per kilo was used instead of the actual cost. This was all news to Icontainers, whose response, one week later, was to ask their customs agent, fedex spain, "what do we do?". I got nothing but platitudes for 3 weeks from Icontainers. Meanwhile storage costs were mounting, my wife needed her books for her job, we had no warm clothes, etc. There was talk of the pallet being sent back to new York if we didn't pay this €4000-ish tax (I couldn't get a bill or even an exact amount from them). I tried writing to the anonymous fedex email that they were using (they cc'd me on a few emails to them), but I got no response and apparently, neither did they. I spent half a day knocking on doors at the Barcelona airport's freight periphery, finally squeezing past security in the fedex building, where I found someone sympathetic. She didn't work in the customs area but knew people who did, and gave me a name of a customs subinspector who would see me. He looked at the file and suggested I change the owner of the shipment to my wife, as she had a padrón that was more recent. I sent this documentation to Icontainers and kept waiting. Nothing. I finally found another customs agent, had to pay fedex to release me from the contract Icontainers had set me up with them, and pay the customs guy 200€. He changed the name to my wife's and 12 hours later the pallet was delivered. The stress of this, all our stuff and particularly my wife's entire library possibly getting sent back to new York and racking up thousands more in air freight and God knows what other fees, was pretty intense. The Icontainers people in Miami left me out to dry My hunch is they have much bigger fish to fry than a family moving a pallet of their personal possessions. Update: iContainers says in the response below that they cannot intervene in customs issues. This is baloney, an agent at the Barcelona airport got my shipment out in a few hours for 100 euros. iContainers didn't even suggest I try this, let alone help. Worst company I have ever dealt with.

Son unos estafadores , engañan a las personas y se roban todo !!! He hecho mi mudanza desde EEUU a España con ellos enviando 12 cajas de 23kg cada una y las han perdido , se las han robado por la cara y me han engañado cada vez que llamo , no hagan envíos con ellos que después no responden por su trabajo , estafadores , descarados, mentirosos ,

Unfortunately I used Icontainers to relocate my household items from Toronto, Ontario, Canada to Panama City, Panama. I worked with Christina Armigo, Manel Aragones, and Ana Echeverri, and my experience was a total nightmare. I agreed to a relocation package with a defined timeline and price, but after paying and signing the documents, their team pushed back my delivery date and increased my price by nearly $1,000. I gave Christina 7 weeks notice to coordinate my move, but the process has still been an unorganized and chaotic disaster. During the loading process of putting my household items into the shipping container in Toronto, the movers also attempted to extort me for $1,600 saying icontainers didn’t pay them! Due to their carelessness and terrible planning, I was forced to rent a furnished apartment in Panama City for 2 months, and I accrued another ~$10,000 in expenses. My relocation fees more than doubled because of icontainers unprofessional negligence. I highly discourage anyone to work with them.

It's not really a shipping company. All they do is take your information and then arrange your shipment, connecting you with various services, packing, loading, moving, unloading, storage, etc., while they're in the middle taking their part. They're just intermediaries. They don't offer any services directly. and they want the whole payment upfront. so as they not offer any services directly their dates are only approximate, so don't count on time in advance to get your plane tickets. They can give you notice from one day to the next, making you pay much more for your plane ticket.I do not recommend this ""company"" at all.

No se hicieron responsables por la perdida de mi mercancía . No respondieron a mi reclamación formal de devolverme los gastos.

They cancelled my Booking #2105424, with the false reason of MSC not accepting salvage cars shipped in a container to Beirut Lebanon, it's a week and I have not received my refund. I have sent emails twice to MAURICIO and no responds. I have called him and no responds. Be careful with them, they are not genuine