iContainers USReviews of icontainers.com

My husband and I hired iContainers to ship a pallet of household goods from Canada to the UK. I started my communication with them in January 2023 with our move planned for October of that year, so lots and lots of notice. Everything was going well at first, I was very impressed by how quickly they responded to emails (sometimes within 5 mins). The plan was for us to drop off our goods at a warehouse to be palleted and shipped before our flight to the UK in October. They had months of notice (I let them know the date of our flights when I booked them in mid August) before we left and was assured that this was plenty of time to arrange everything. As the date of our flights creeped closer and closer, I was constantly (every 1-2 days) emailing them asking when we could drop off our goods. They kept putting us off and putting us off. We were not told a drop-off date until after we had left Canada...Thankfully my parents were willing to hold onto our things for us and drop them off on our behalf but I have absolutely no idea what we would have done if that had not been the case. It was really disappointing because otherwise they were great, like I said very responsive and kept us informed every step of the way when our cargo was in transit. However, this situation had the potential of being a very serious inconvenience if we had not been able to make alternate arrangements, and was altogether really not acceptable given the amount of notice that we had given them about our flights.