iContainers USReviews of icontainers.com

iContainers (and its subcontractors) had lost a significant part of our cargo. There was no possibility that it could've just gotten lost -- so it was obviously stolen. Then they kept promising to find it (for many weeks) -- until it became clear that they're not acting in good faith, because it's very large-sized, and there must be cameras in their warehouses, etc. ...No compensation was ever offered for this loss/theft -- even though they knew that this catastrophe occurred in combination with (on top of) our being overcharged along the way for various services. We could've given them repeat business; but not after this experience.

I used iContainers to ship a baby crib from Los Angeles to Singapore, expecting it to take the standard 7–10 days (as it had for a friend who shipped the exact same type of package). Instead, the entire experience was disorganized, frustrating, and ended up taking almost two months. Communication was extremely poor throughout the process. I had to follow up repeatedly just to confirm whether my payment had been received—despite sending it three separate times. There was no proactive update, no clear timeline, and no sense of urgency from their side. Yet I still ended up paying the same amount—over $550—for a shipment that took almost eight times longer than expected. Thankfully, I had planned ahead and didn’t urgently need the crib, but if I had needed it right after giving birth, this would have been a complete disaster. Based on my experience, I cannot recommend iContainers. Their lack of organization and communication caused unnecessary stress, and the service I received absolutely did not match the cost.