Iceyqueen Reviews | Read Customer Reviews of iceyqueen.com

Iceyqueen Reviews | Read Customer Reviews of iceyqueen.com

Iceyqueen reviews

287 approved reviews, newest moderated first

Yanil S.
Dec 31, 2024
My daughter's love the size and the…
My daughter's love the size and the quality
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Javier Jr B.
Dec 30, 2024
It was beautiful now I have to find…
It was beautiful now I have to find myself a chain also lol
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Sharon M.
Dec 30, 2024
I have not received my order!!!!
I have not received my order!!!!
Response from IceyqueenDec 31, 2024
Dear Mrs. Martin, I sincerely apologize for any inconvenience you may have experienced due to the longer production time of our handcrafted items. We understand that waiting can be frustrating, and we deeply appreciate your patience and understanding. After checking the status of your package, we are pleased to inform you that it has been marked as delivered and should be in your mailbox. If, for any reason, you have not received it, please do not hesitate to contact us, and we will be more than happy to assist you in liaising with the courier company to track down your parcel. Our customer service team has already reached out to you and we kindly ask you to keep an eye on your emails for further communication. We are committed to ensuring your satisfaction and will do everything in our power to resolve this matter promptly. Thank you once again for your understanding, and we hope to have your order in your hands soon. Best regards,
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Angela M.
Dec 29, 2024
Love the quality of it
Love the quality of it, very beautiful and delivered just when said I’m definitely ordering some more
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Landa G.
Dec 26, 2024
I like my jewelry it just took way too…
I like my jewelry it just took way too long to get here
Response from IceyqueenJan 13, 2025
Dear Mrs.Hooks, I'm really sorry for the inconvenience caused. As our customized products at ICEYQUEEN are all handmade and we have very high standards for our products before they leave for customers, there has been some delay in logistics. Thank you so much for your patience. We look forward to serving you again in the future. Best Regards
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mike M.
Dec 24, 2024
Satisfied
Great product
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Danyielle R.
Dec 12, 2024
Worth the wait
I will say it took a LONG time to receive but there was a mistake made and the company reached out and let me know so I didn’t mind the time it took. I’d rather receive the correct product and wait a longer time than receive an incorrect ring. I’m very pleased. And my ring says Sirius Black that’s pretty difficult!
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LN
Nov 27, 2024
RING IMMEDIATELY CHANGED COLOR TURNED…
RING IMMEDIATELY CHANGED COLOR TURNED FINGER GREEN
Response from IceyqueenNov 27, 2024
Dear NLiz, We sincerely apologize for not meeting your expectations and for any inconvenience this may have caused. We place great emphasis on the quality of our products, and they undergo rigorous testing before being sent to you. We deeply regret this outcome and take your feedback very seriously. We would like to offer you a free replacement for the issue you mentioned. Would that be acceptable to you? If there is any further service we can provide, please do not hesitate to contact us! We earnestly hope to bring you a pleasant shopping experience and create a great experience for you. Thank you for your understanding. Best regards,
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