Nicole D.
I’m waiting on an order I placed first…
I’m waiting on an order I placed first week of march. I keep getting told they are in high demand and they will provide me with shipping information when it is shipped out, but my order all of a sudden has disappeared off my shopapp, which is very weird because I seen somebody talk about this in our early review. I don’t know what to believe because the pictures I’ve seen on them advertising is from a person that I’ve ordered for her before and it’s never taking her this long to ship out my order so if this is a scam, I will be reporting it if I don’t get my order within a week they’re just now responding to me after I’ve written them two days ago and keep giving me the same runaround. I don’t like that especially when I’m spending my money on it
Response from IceyqueenMar 25, 2025
Dear Ms. Nicole, Sorry to keep you waiting, please rest assured, you have purchased in our store, then your email will have the relevant information of the order, please refresh and check your email, in addition, we can also check your order through your purchase situation, so please don't worry. As for the delivery, we will definitely deliver the goods for you the first time after the production is completed, and send you an email, please don't worry about this. Regarding your current order, because it involves your privacy, our customer service will contact you through email to inform you of the specific situation, and it is hard for you to check your email and further communication with us. Thank you for your understanding.