ICEPUREReviews of icepurefilter.com

We had ordered back in early 2025 for ICEPURE's water filter replacements but since we later moved onto using a new pitcher, we started using different filter. So ICEPURE ones were still intact but since the return period was over by the time we wanted to return it, we were worried what we could do for a return and refund. Then, we reach out to ICEPURE's customer service and Aurora was one of the representative who was very helpful and was able to help us get a refund upon approval of the order and product we had on us. Aurora helped greatly in making sure things go smoothly and we really appreciate the assistance!

Thorough description of procedures

It was fast shipping, we REALLY needed it quickly because the ice had stopped working

I received one of a three-pack of fridge water filters that was missing the safety plastic wrap. I informed the company and they refunded me for the unwrapped water filter despite it likely being Amazon's fault for re-shipping a returned and opened product.

The product fits the fridge, and the price was right. Shipping and delivery were quicker than expected.

This company responds very quickly to any questions or issue. Amazing service and quality products!!

Your add said buy one get two when you order ice maker reset tool. I was supposed to get 3 but only received 2. I sent 3 emails to you through PayPal and no one would respond. I turned it over to PayPal for investigation and PayPal said you did not respond to them so they gave me back my money. Definitely will never order from you again!

Identified the one I needed and got it to me promptly.