ICEPUREReviews of icepurefilter.com

Fast and easy browsing had good detail on products

I purchased the ice machine with the built-in filter and drain pump. Most of these ice machines use the same technology and hardware for the ice making, so it's the other features that make the difference, like the filter and drain pump. I've had these types of ice machines for the past 25 years, at least, so I can compare reasonably intelligently. This is a very nice machine, and mine is now working beautifully (for the past several days). However, the manufacturer (which I doubt is Icepure) has some issues in their process. I received a machine, installed it, and started operating. It was working quite well, then stopped after maybe 5 cycles. I discovered that the small magnet that's installed in the flapper that works the bin full sensor was missing, so it always thought the bin was full. I found it and the plug that is supposed to hold it in place laying at the bottom of the ice bin, reinstalled it and the machine immediately started operating. Unfortunately, I also discovered that the drain pump, or perhaps the trip switch, was not operating, so the machine started leaking all over the place. Customer support (Aurora) was very responsive (Understand they are many time zones away from the US), and quickly arranged to send me a replacement machine. The new machine arrived, but before I installed it, I checked it thoroughly. The very same magnet and plug were missing from this machine as well! Again, I found them in the machine, in the drain hole, and reinstalled them. I also found that the drain hole was covered up by the expanding foam insulation used to insulate the ice bin area. Interestingly, if this had not been the case, the magnet and plug would have gone down the drain during shipping, and I never would have found them. Anyway, I carefully cut away the excess foam and removed it from the drain, installed the machine, and it seems to be working perfectly. My point is that while they do seem to have some quality control or inspection issues, they do make a nice machine, and customer service is responsive. Thank you Aurora.

I am very happy with the order. Shipping was fast, I had no problems

Delivery was fast and product is good.

Reliable product, easy to install at a very competitive price

We learned PFAS is in our area, and I wanted to ensure we had a filter for that. Iris responded to my question about the filter I’ve been using and recommended the best filter for my fridge. She also followed up to ensure the new one was delivered. I’m so thankful for the great customer service.

Shipping was terrible. It took over 3 weeks to get my order. Emailed 2 times to get status of order with no response.

Had a problem in that I could not use the filters. Iris took care of it in a very professional and expedient manner!