Warren
Good product
The filters were exactly what i needed. Would have liked to been able to track the package though because shipping took several days to deliver.

Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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416 approved reviews, newest moderated first
Warren
The filters were exactly what i needed. Would have liked to been able to track the package though because shipping took several days to deliver.
John G.
Had missing parts. They did ship them and received them over two weeks later. Machine is good, worth the price but not the same as a much more expensive unit.
Response from ICEPUREDec 31, 2025
We sincerely apologize for the inconvenience caused by the missing parts and the delay. A replacement has already been arranged for you. If you have any other questions or need further assistance, please feel free to contact us at any time.
james D.
best ice cubes ever, and fast. Machine is quiet and easy to install!
THOMAS T.
Your price was the same as other suppliers so our purchase was with you, the manufacturer.
James P.
The filter does a great job of improving our well water quality. The price is very good also compared to other brands.
BILL
filters received as ordered at a great price.
Alphonso B.
I received a text telling me that you were aware that i did not receive the right water filters and that you were going to re-emburst me for my purchase and send me the correct filters. I went to the site that you sent me in a link and it was not a legitimate site. A message alerted me that it could have been sent from a number that no longer exists.
Response from ICEPUREDec 24, 2025
We’re very sorry for the confusion and concern this has caused. Please note that we do not send text messages regarding refunds or replacements. The message you received was not sent by us, and we kindly ask that you do not click on or trust any suspicious links. Our only official customer service email is [email protected] . Our support team has already reached out to you from this address to assist with your order and make this right. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions, please reply directly to the email from our official support team.
Daniel B.
Awesome filters and awesome people to deal with. had issues with odor in the well water at the end of the summer installed a whole house filter and used their best filters CTO10BB-KDF. worked unbelievable. odor was gone and water perfect. i ordered more and one was cracked at the base. Aurora helped me after i had sent an message to the company. issue was resolved very quickly. i'll be using their filters for ever