Doug
Product good
The product itself was great.The delivery time however was unacceptable..

Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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416 approved reviews, newest moderated first
Doug
The product itself was great.The delivery time however was unacceptable..
Garrett C.
Filter was delivered very fast and fit perfectly.
Carl Johnson J.
I have not received it yet how can I rate something that I have not got
Response from ICEPUREJul 1, 2026
We’re very sorry for the delay and understand your frustration. The item you ordered is currently a pre-sale product, so shipping has taken longer than usual. We sincerely apologize for the wait and appreciate your patience.
John W.
Item was express shipped however wrong item sent. Customer service promptly corrected the issue and had the correct unit delivered pronto. Very happy.
Dana Z.
Dependable that it will fit and be easy to install. And delivery was quick. What else would you want?
Mark W.
Could not get service support when trying to order; no phone, no chat; email never responded
Response from ICEPUREJun 22, 2026
We sincerely apologize for the inconvenience and the difficulty you experienced reaching our support team. We have forwarded your case to our customer service team, and they will contact you via email as soon as possible to assist you. Thank you for your patience and understanding
Loris K.
Price is important
Dave N.
Icepure is a quality company with great customer service. My unit works great. My wife and kids love the hot, cold water options. Ice is always on demand. The hot water comes out at about 165 degrees farenheight. I use it to sterilize the babys binky quickly when she drops it on the floor. My daughter is 11 and makes her own ramen with the hot water. My son loves ice in his sweet tea. The crushed option is also a hit. Thank you