Empava Appliances Inc.Reviews of ibathtub.com

Response from Empava Appliances Inc.Aug 17, 2023

Hi Larry. Thank you for your review! We're thrilled to hear that you found our service efficient, easy to use for placing orders. Your satisfaction is our top priority, and we're committed to maintaining these positive experiences for all our customers. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help! Best, Empava

Response from Empava Appliances Inc.Jul 26, 2023

Hi Pconey We understand that returning the recently delivered item has been a hassle for you, and we apologize for any inconvenience caused. We appreciate your feedback and would like to investigate the situation further to assist you better. To help us understand the issue and provide appropriate assistance, we kindly request you to provide us with any relevant pictures to comfirm the size and the tub. This will allow us to assess the situation accurately and suggest the best course of action for your return. We value your satisfaction as a customer and are committed to resolving this matter promptly. Please feel free to share the additional details with us, and we will do everything we can to rectify the situation and make the return process as smooth as possible for you. Thank you for your cooperation. Best, Empava

Response from Empava Appliances Inc.Jun 30, 2023

Hi Zeng, Thank you for your wonderful review! We're delighted to hear that your order was well packaged and arrived safely. Ensuring that our products are carefully packaged is a top priority for us, as we want them to reach you in perfect condition. We appreciate your kind words and are glad that our efforts resulted in a positive experience for you. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing our services, and we look forward to serving you in the future! Best regards, Empava

Response from Empava Appliances Inc.Jun 23, 2023

Hi Ron Thank you for sharing your feedback and letting us know about the issues you have been experiencing with your new Empava tub. We apologize that your experience did not meet your expectations. Regarding issues you mentioned, please contact our customer service so that we can have a further look into this immediately. We apologize for the inconvenience and safety concern caused by this issue. We understand the frustration and inconvenience, and we would like to assist you with the best solutions possible. At Empava, we value each customer's satisfaction and take our product quality and customer service seriously. We will work with you to address each issue and make it right for you as soon as possible. Best regards, Empava

Response from Empava Appliances Inc.Jun 21, 2023

Hi Dawn, Thank you for taking the time to leave us a review! We are so happy to hear that you love your new tub and that the installation process was easy for you. At Empava, we strive to provide products that are not only of exceptional quality but are also user-friendly and easy to install. If you have any questions or concerns in the future, please don't hesitate to contact us. We are always here to help and ensure that our customers have a positive experience with our products. Thank you again for your review, and we hope that you continue to enjoy your new tub! Best regards, Empava

Response from Empava Appliances Inc.May 30, 2023

Hi Cynthia. I'm glad to hear that you are enjoying your walk-in tub and that it was affordable for you. Just be sure to research and consult with a professional to ensure that any modifications are done safely and effectively. Good luck! If you have any questions, feel free to reach out.

Response from Empava Appliances Inc.May 30, 2023

Hi Don. It's great to hear that you have had a positive experience with your product, despite having to make a few repairs to the assembly. If you have any questions or concerns in the future, please don't hesitate to reach out. We are happy to help.

Response from Empava Appliances Inc.May 22, 2023

Hi Minou. It's wonderful to hear you had an outstanding experience with Empava! It's unfortunate that a crack occurred during shipment, but it is great to know that our customer service addressed the issue to your satisfaction. The fast and efficient handling of the situation is a testament to our commitment towards providing quality customer service. Your recommendation will be helpful for others considering Empava. If you have any further questions or concerns, please feel free to reach out to us. We are always happy to help our customers. Thanks again for choosing our bathtubs and services. Have a great day!