Hawke L.
Great Items if you get them Terrible service Nothing guaranteed
Great Items if you get them. I had placed two orders for multiple items on each. Both were confirmed on 4/12, by 4/13 the first confirmed that it shipped and by 4/20 the first was delivered. I never got an update on the other. When I asked for an update on 5/2 they checked on why it never shipped. I never got an answer to why it never shipped but was told that as they are preparing it now the one item sold out due to “inventory error”. I requested a second of 3 items on that order be refunded as it was meant to go with the first. Customer service quickly responded and refunded the second item. Only TWO were to be refunded and had been. The other was still supposed to ship. Hours after that interaction I was sent a total order cancellation with the message stating I had requested it. Now I am told that the items had an “inventory error” from a canned customer service response that is no longer responding to me. How were the items checked and only one found out of stock(which it should not have been because they confirmed I purchased one unit) and then hours later, when my order was supposed to be expedited due to the fact that it was already delayed, I receive notice that it had been canceled entirely supposedly by my request. And now automated customer service says it was inventory error and everything is out of stock. Edited: a few hours after posting I got response saying that after issuing the first refund due to inventory error I was placed back into a shipping queue and while waiting there they found that the final remaining item was out of stock as well. 1. I was already told before the first item availability check that after it was completed the items that were still available were to be expedited due to the delay in shipping them already. So why was I placed in a queue. 2. If this is the same inventory error as the other item why was it not caught when the other item was caught? How was it checked, set to ship, then before it could be shipped became out of stock? Answer: they don’t have a comprehensive inventory system, or they lied to me about the speed in which they were attempting to rectify. Regardless the team clearly does not care about having to provide products since they can always issue a refund Final edit: the CANCELLED tshirt still arrived. Somehow 2 weeks after the order was canceled, the t-shirt, that was refunded before the entire order was canceled, arrived in the mail. They clearly have 0 idea what they are doing fulfillment wise, but hey free T-shirt that’s still good quality.