HYPLANDReviews of hypland.com

So far I have given it 1 star. I ordered a sweatshirt on 11/30/2022. The order summary said I would receive a separate tracking number by email when the order shipped. I never received that email, but I have received multiple emails encouraging me to purchase more items. Since I hadn’t received the sweatshirt as of 12/19/2022, I checked the email from Hypland confirming my purchase and found a link encouraging me to download”Shop” to determine the status of my order. I did that and it showed the sweatshirt had been delivered by Fed Ex 2 hours previously. It wasn’t at my door and after checking my home security video, there was no sign that it had been delivered. I emailed Hypland and haven’t heard from them.

Order a jacket but I never received it Customer service trying to blame ups and fedex

I just received a hoodie I purchased during Black Friday, and I was so excited to finally wear it when I see four rips where the pocket pouch was sewn to the hoodie. It seems that the stitching had somehow caused the hoodie material to rip. I never expected issues with the quality since everyone left good reviews on it so I was surprised. I sent them a message immediately after noticing, but I am hoping that their customer service isn’t as bad as what people have been saying here and that the issue will be resolved. I ordered three other items from Hypland - another hoodie, a bucket hat, and a shirt. I haven’t received a shipped confirmation email yet. These are supposed to be gifts so I am a little worried that they won’t arrive on time from what people have been saying.

Order number: 362312. Order date: 8/22/2022 I was so very excited to purchase from Hypland after seeing them on tv… supporting black-owned business is so important to me. With that being said what an utterly bad experience that’s left a sour taste in my mouth with Hypland. I honestly didn’t care how much the hello kitty sweatsuit cost, I’d be supporting their business and get a cute hello kitty suit—so I thought… I received the pants and sweatshirt within only a few days. It was in the evening when I opened the package. The sweat pants were neatly wrapped separately in plastic while the sweatshirt was opened in the bag with the top of its bag torn off and only half of the sweatshirt actually in its bag. Nonetheless the sweatpants seemed and smelled new and this is where spending $133 for a sweat suit stung me. I laid it out to wear to work for the next morning since it was going to be 62 degrees in Seattle, WA. I wore the sweatsuit to the office which is unlike me for a professional setting but thought that it was so cute and cozy that I didn’t care about being out of my business casual clothing for a day. At lunch time I walked outside of my building to get some sun and only then did I see that the sweatshirt and sweatpants were NOT the same color. The sweatshirt was tye-dye WHITE and pink and the sweatpants were CREAM and pink tye-dye. I WAS SO EMBARRASSED to be walking around in an obviously mismatched sweatsuit. I came home that afternoon early from work as I was too embarrassed to be seen looking that tacky in the office and contacted Hypland via email. They responded within 1-day and I let them know the problem and requested to be sent either a sweatshirt which would match the sweatpants or to send a sweatpants replacement that would match the sweatshirt (vice-versa). I explained that because I didn’t notice the mismatched suit until I was outside (as it was in the evening when I received it and an overcloud day in Seattle when I put the suit on and only realizing that afternoon (I start work when it is dark and keep the lights low in the house as not to wake anyone) when the sun was out that it was easy to see the sweatsuit wasn’t a match. I informed Hypland in the email that I had worn them for the first part of the day not realizing they were not a set but mismatched. I stated that the mistake was on their end. If I had know the suit didn’t match that evening upon receiving it I most definitely wouldn’t have put the suit on the next morning. The mistake was still theirs for sending an unwearable mismatched sweatsuit. I even included several pictures where it could be easily seen that the top was white and the bottom very much a cream color. They offered me a store credit of $30 stating that I had worn the suit. Are they kidding? That’s a horrible way to treat any customer. I wasn’t asking for anything free and only asking for them to make it right and they never responded again. So now I have to dispute the charge with my credit card company. Black-owned business owners should not expect that the customer pay for their mistakes and that one isn’t to expect to receive what the customer paid for simply because they are a black-owned business. I don’t normally wear sweatsuits and now I will not be able to wear it at all because it looks tacky and I am not a tacky person. I (carry Chanel, Louis Vuitton and Dior handbags only and) wouldn’t be caught dead in a sweatsuit let alone a mismatched one. Shame on you Hypland for not doing the right thing. I was not trying to get over on your company but simply wanted to wear a matching suit. Your company gives black-owned businesses a bad name. This poor behavior is what people complain about often when it comes to wanting to give a black-owned company a try and wanting to support because it’s the right thing to do. I am so upset having been treated this way. Buyer beware. When they make the mistake you’ll pay for it and still not get what you ordered. Why would I want to use a store credit when my experience with Hypland was a very bad one? I don’t trust spending another dime on their products. Ripping of a paying customer, how is that good business? Don’t trust their “hype”. Support black-owned business who would never do their customer wrong. Spend your money somewhere else.

I bought a hoodie that had some issues and they replaced it within 24 hours. Their customer service team responded to each of my emails within minutes!

I bought a rock lee rug - it came with a few unacceptable errors. I notified Hypland and sent them photos of it. They shipped me a new rug and I received it in 2 days. This has been one of the most seamless interactions on item that is not cheap to ship and I know a lot of other brands would have tried to offer me some bs 20% off coupon to keep. I'm a big fan of their customer service towards me and their products. 10/10

Just received their latest Shippuden drop items I purchased and couldn’t be any more thrilled. Idgaf if it’s summer and melting on the pavement where I live, I NEEDED these.

Good people, ordered came on time. Fits well and comfortable especially the hoodies