HyperXReviews of hyperxgaming.com

Worst products, avoid this company.

HyperX headphones with bad microphone components are Chinese made garbage from the fake American public mailbox company called HP.com that rips off consumers and pays that money to their share holders.....welcome to the 20th century. The helpdesk and technical support is only available on the USA scam social networks, like FB, Instagram and X, no normal support request form page anymore. HyperX and its products sucks big time!

I have a pair of the wireless HyperX Cloud Alpha headset. While working on my computer, I accidently broke the dongle to my headset. I figured it would be a simple fix with a replacement dongle and had no problem paying for it. Their Christmas break was at the time so I waited a couple weeks to talk to a customer service (their AI rep was terrible and didn't understand what I was asking for). When I finally talked to a representative, I was told that they don't sell replacement dongles and I wouldn't be able to have one shipped to me without proof of purchase from over a year ago at Walmart. Having something as easy to break as a dongle be your only way to connect to a computer and then not selling replacements is asinine. I will be recommending people to buy from ANY OTHER company from now on. I should have known seeing that this company is a part of HP.

Très mauvaise expérience avec HyperX J’ai passé une commande pendant la période du Black Friday, alors que le produit était affiché comme disponible et avec une promotion de 20 %. Quelques jours plus tard, j’ai reçu un courriel m’informant que le produit était finalement en rupture de stock et que ma commande était annulée. On m’a proposé un code promotionnel de 15 %, ce qui ne respecte absolument pas les conditions avantageuses du Black Friday sous lesquelles j’avais commandé. Autre point très problématique : Le courriel envoyé par HyperX est impossible à joindre. Lorsque l’on répond ou que l’on utilise l’adresse fournie, un message d’erreur indique que l’adresse est introuvable. J’ai également tenté de les contacter via Instagram, sans jamais obtenir de réponse. De plus, il m’a été promis un remboursement sous 3 à 10 jours ouvrables, mais plus de deux semaines plus tard, je n’ai toujours rien reçu. Face à ce manque de transparence, de communication et au non-respect des engagements, je vais déposer une plainte auprès de l’Office de la protection du consommateur. Je suis très déçu de cette expérience et je ne recommande pas cette entreprise.

Some of the worst products I've ever bought the keys on my keyboard are made from cheap plastic and have started breaking or just not working. My mouse can no longer middle click. I had to get a different headset that was from another brand, since my HyperX headset literally started falling apart. Horrible products. It was an utter mistake buying from this company.

Ich habe die HyperX Alloy Origins und finde es Schade, dass die Tastatur mit ABS-Keycaps ausgestattet ist. Diese sind schon nach wenigen Tagen komplett fettig und sind billig verarbeitet. Das Body der Tastatur ist aber dafür beeindruckend stabil und komplett aus Flugzeugaluminium. Die Switches sind gut, trotzdem hätte ich mir wie bei den Vorgängern die Silver Switches gewünscht. Hätte man also bloß hochwertigere Switches verbaut und vielleicht auch die schnelleren Switches wäre das für mich wenn nicht sogar die perfekte Tastatur.

Ordered hyper X headset was sent to wrong address unfortunately my fault of course but couldn’t cancel the order or change address on there website also couldn’t call them to cancel or change address due to it being a weekend will not be ordering from them again wasted 60 $

I've been using a HyperX Cloud Alpha (gold) headset probably for the good part of 5 years now, they've held incredibly well - the build quality and sound is supreme, the microphone is top notch too. As you can imagine after so much time the soft earmuffs started to deteriorate and I couldn't find exact replacements on my own, so I messaged the HyperX support in hopes to find a place where I can order replacements. The support team not only sent me free new replacement earmuffs, but also sent me a complimentary new microphone for the headset, including free shipping - literally for free, no questions asked, so long past their wattanty... I'm just left speachless and so satisfied by their customer service and their quality - just an absolutely pleasant experience overall, I strongly recommend.