HyperXReviews of hyperxgaming.com

This company is complete trash and completely rude. The management of this administration is the worst that I've seen here in local Americas. They provide broken items with either shorts in the main cables of headsets, broken mouse click buttons on $40 mice. And make unreasonable the demands against the handicapped and disabled community without any form of leniency, so that they can sell those refurbished devices from original breakage. Fix them and sell them back to the next suspecting horrible person. After reaching out to their customer service twice, they are demanding the return of the product but not willing to provide anything, but a label that is unable to be printed due to my limitations of my disabilities and no outside family support system. Du.\n E to those experiences it, ties, their hands along with other customers and mine that have these same restrictions who don't have outside tools and assistance to do what they want. And they use that against their customers and refuse to make this right. I have lost hundreds of dollars in hyperx equipment and they have lost the customer for life. Don't believe their feedback do not believe that quality of product. Because it's only gonna fail with cosmetic flaws or internal problems or cosmetic failure completely.Don't trust this company if you want to save your money every time a limitation is explained to them, they hold a firm behind their policy and rip up dozens of disabled community members, because they don't understand that without the chain of command or access to the proper chain of command it gives them the right to hide behind their policy and rip-off thousands of people. Buyer beware.!!!

We had been using HyperX Cloud II headsets for about five years — they served us well all that time. Recently the microphone stopped working, and we decided it was finally time to upgrade to the wireless Cloud III. For New Year, my wife ordered a headset for our son. Unfortunately, when I picked it up, it turned out to be Cloud II Wireless instead of Cloud III. To make things worse, the unit had clearly been sitting in stock for years: the box was faded and the ear pads were already starting to peel. We were pretty disappointed — but honestly, that part was our own mistake when ordering. Then something unexpected happened: the headset itself failed and the sound stopped working. I reached out to HyperX support on Facebook, explained the situation, and they quickly offered a replacement. I asked if a refund might be possible instead, since we actually wanted to buy Cloud III. And this is where HyperX absolutely exceeded expectations. Without any pushback, support offered an exceptional one-time solution: they upgraded us from Cloud II Wireless to Cloud III Wireless at no extra cost. Three days later a courier arrived, took the old headset, and handed over brand-new Cloud III Wireless on the spot. And wow — they work perfectly. Our son is happy, and honestly, so am I. Huge respect to the HyperX support team for being human, flexible, and customer-focused. They didn’t have to do this, but they chose to — and it made our whole family happier. Highly recommended.

En janvier 2026, j’ai commandé un casque audio sur le site HyperX. Malgré une validation de commande avec N° de commande validé, et un paiement effectué et débité de mon compte bancaire, aucun email de confirmation ne m’a été envoyé. Impossible ensuite de me connecter à mon compte client pour vérifier le statu de la commande : mon identifiant et mot de passe étaient rejetés. Je tente la procédure de réinitialisation du mot de passe, mais là encore, problème, car si un message confirme bien que le mail contenant le lien de réinitialisation à bien été envoyé, celui-ci n'arrive jamais, malgré plusieurs tentatives. J'ai bien évidemment vérifié SPAM et autres. Absolument rien nulle part. Après trois semaines d’attente, toujours aucun colis. J’ai décide donc de contacter le SAV par téléphone et c'est là que le cauchemar a vraiment commencé : Aucun numéro de téléphone pour contacter HyperX. Racheté par HP, il faut appeler un 08 payant :! Après le bla-bla habituel au bout de quelques minutes, rien d'autre à faire que de continuer à écouter le message en boucle ou bien raccrocher, car personne de disponible. Je fini par trouver le N° d'un standard à Meudon, qui me redirige vers un numéro en 09, où on est sensé me répondre. Erreur !! un robot vocal qui au bout d'un moment vous dit que pour avoir une assistance, il faut passer par WhatsApp, et qu'un SMS vient de m'être envoyé pour accéder au file de discussion HP sur WhatsApp. Je m'y rends donc, et là, la galère continue. On me demande d'abord mon prénom, puis mon nom de famille ... RGPD tu connais ?et mon numéro de série du produit pour lequel j'ai besoin d'assistance. !!!!!!!!!!!! Comme je n'ai pas le produit, je n'ai bien sur pas le numéro .... etc .. .etc ... On prend vraiment les clients pour de la M..... chez HP !! Bilan : 1 heure perdue à essayer de résoudre de trouver une oreille pour résoudre mon problème ..., sans succès. Aucun moyen de joindre un service client réel. Commande perdue, remboursement à demander à la banque. Mon avis : HyperX/HP a totalement abandonné ses clients. Entre un site défaillant, un SAV fantôme et une impossibilité de résoudre le moindre problème, cette expérience m’a convaincu de ne plus jamais commander chez eux. Je déconseille vivement cette marque à quiconque recherche un minimum de sérieux et de professionnalisme. Conseil : Si vous tenez à votre argent et à votre temps, fuyez HyperX.

terrible. recently, my headphones started getting driver problems, eventually moving to a USB audio module error, where the DAC/amp chip completely failed, customer support was, "oh yeah don't worry! get to us at 4pm if you can even get through the ai taking 20 minutes to respond!". at this point, you are probably better off getting chinese plastic for quintuple the price, even that is better value. do not reccomend this company, trusted it too long and now i lost over £200 in buying their trash.

Avoid at all costs folks! Purchased a laptop from HyperX which was missing for some time which of course HyperX claimed no responsibility, assisted nor insured the expensive package. I was able to later find the package but returned unit as it was located past the holiday seasons. The company is now claiming the sealed unit that I received and returned to them is now a mismatch with the "serial number" they had sent. So now they have the laptop I had returned and now claiming it doesn't match despite it being the unit I received and them failing to process the order properly when it reached to them. HyperX is clearly incompetent and I would advise any customers to steer clear from the company. I already have confirmation they received the unit I had ordered and will now be filing a chargeback to get my refund and interest that accrued returned as well as being charged a fee due to the chargeback.

As a long-time customer of the brand, I was extremely frustrated today when I needed customer service, which was robotic, mechanical, and lacked any empathy for the customer. I've given up on support and also on the brand; this will certainly be my last HyperX.

The ngenuity software is not detecting my device (Hyperx Cloud 3s), tried both the beta and the normal for months. Horrible support for this, and very bad amount of info.

Ich habe den Support (über Facebook, da man ja keine Support Email bekommt und man über Twitter erst von HyperX ein Follow bekommen muss um Kontakt aufzunehmen, like wtf? Bekommt mal euren Support hin!) Nun ja, dann über Facebook angeschrieben weil bei meinem QuadCast S der Adapter für den Mikrofonarm fehlt. 2 Wochen nichts gehört von denen, dann nur "Adresse und wo haben sie es her" als Antwort bekommen, beides hingeschrieben und dann wieder eine Woche später als Nachricht bekommen "Wie können wir ihnen helfen" wie kann man so hart unfähig sein im Support und es nicht mal schaffen die Nachricht darüber durchzulesen im Facebook Chat! Ansonsten hier noch eine kleine Erfahrung zu dem Produkt selbst: - sieht schön aus - klingt gut (zumindest in OBS) - klingt mehr als schlecht in Discord (bitte fixt es endlich, man klingt so super schlecht in Discord egal was man einstellt, rechtfertigt den Preis des Mikrofons einfach überhaupt nicht)