HyperXReviews of hyperxgaming.com

Bought a HyperX Cloud III S, the headset arrived with a missing wireless dongle which i only noticed after the 15 day window for returns because i had been using it only with the bluetooth, keep in mind the sticker on the box was very easy to remove, probably removed before by someone, i am guessing it was returned by someone and the store failed to check everything. Contacted the store but after 3 days with no response i decided to contact hyperx directly via their facebook page using the facebook chat. They couldn't have been more helpful, they asked me for the invoice and after that guided me through everything i need to check like the part numbers etc, after that i only had to fill a form and they sent me the wireless adapter the next day which arrived 2 days later. I wasn't even asked to leave a review i just had to, i also noticed some reviews here are complaining about defective products which can happen with any brand, question is how they deal with it and i already have everything and the store where i bought it is yet to reply to my ticket! HyperX could have not been faster and more helpful, they simply managed to set the bar for me!

The software is trash. Doesn't work at all, or keep settings for the mouse and keyboard. Plus, absolutely no company support.

HyperX made the best headset ever, in 2015. The hyperX cloud II. Even today 2026 that model is better than 90% of the market. How ever, hyperX have officialy lost it. Every product they have made after cloud II is so bad in the soundprofile its it useless.. in fps games u cant here the footsteps. In iracing u cant here tires scrubbin, it sounds like u are under water. (Ive tested wireless and cord) hyperX say its their new better Dual speakers. But it is dog shit… After 4 set of cloud II and 2 returned cloud III, ill be going someware els.. For anyone with similar issuse, i Can confirm the Beyerdynamic MMX 300 PRO Gaming Headset have the sound we lookin for.. So Congrats hyperX u made a shit Line of products so now i happily go spent 4x the money on another brand..

I've bought a HyperX cloud II wireless directly from HyperX's website. I'm mostly satisfied with the headset, battery life, sound and connectivity are all decent for it's price. The one downside is that the headset's cushion start to flake after what I consider to be a shorter than desired time. I've owned these for about 3 years and the flaking issue started around 2 years. I use them irregularly, sometimes a few hours a day a week, sometimes weeks that I don't use them. I handle my things with care, the headset is not lying around in direct sunlight or humidity or what not. I naively believed that HyperX would sell replacement cushions, but I couldn't find them anywhere on the website, so I reached out to support using their chat. The chat agent told me that they didn't sell replacement cushions, but that possibly they could send me a pair as a sign of goodwill, and asked me for a serial nr to confirm the model of headset I own, a number which I then provided. But then the agent complained that while it matched the required format, the number did not match their system. The agent asked me to make a picture (probably assuming I misread or made a mistake). I made the picture, and uploaded it to imgur (a commonly used image sharing website). The agent then complained that they could not accept untrusted links, and that he would only accept oneDrive/sharePoint links. Services which I do not care to use. (the chat doesn't allow you to upload a file either) But all of this image sharing nonsense was beyond the point because I gave him the exact serial number, I was looking at it while we typed, the nr on a headset as received ordered from the original HyperX website. Make it make sense. I told the agent once again that the serial nr was as I typed, that there where no "other numbers" on the headset, and that when I opened NGENUITY, (their own software) that it also confirmed that the model I own is a cloud II wireless. After which the agent ended the chat. I wasn't looking for a hand-out, I actually accepted that I would have to spend money on the replacements. I would have payed for them and/or the shipping if they had given me the option to do so. The neglible risk of them being the wrong ones I would have accepted. It felt like they didn't actually want to actually help me at any point. HyperX not selling replacement cushions to expand the life cycle of perfectly good headsets is also pretty wasteful and anti right-to-repair of HyperX. I guess I will be buying 3rd party replacement cushions, and will not be buying or recommending HyperX again.

Cheap ass products with low quality. Both my HyperX Cloud Alphas have their black paint just become brittle into pieces and the same with the muff around the mic. Also had a HyperX Alloy Origins Core as a backup keyboard that gave me electric shocks constantly and eventually gave out and I have no warranty left cause it was a backup.

hyperx pulsefire dart mouse, biggest piece of sh I ever bought. Mouse for 80 euros, destroyed after around 2 months. Support not responding or responding once per 5/7 days

I had an issue with the Pulsefire Haste 2 Wireless USB Dongle, cause after almost two years of everyday pulling it from the designed dongle compartment it started to bend. The plastic hooks holding metal part of the plug broke, and I was one step from killing the part. HyperX support team (reached by Messenger) was very helpful and after a short verification they sent me a new dongle with pairing instructions. The mouse itself is genius and I prefer it over many other, often more expensive models. The Support Team although is even better.

I want to share my experience with this store I ordered computer devices as a gift for my son, but the delivery took a very long time and I didn't have time to make my son a birthday present, so I bought it for him in a physical store. After that, I decided to return the packages back to the store, returned them January 29th, and more than 30 days have passed since the delivery of my return, but I have not received the funds...! I contacted the store and they said that they did not receive my packages, although according to the tracking it says that everything has been delivered to their warehouse... I provided the return receipts, but it was all in vain Now I have contacted the police with my lawyer and we will prepare an application to the consumer protection authorities, invouching the Federal Trade Commission (FTC). My order - US337027