Hy-VeeReviews of hy-vee.com

Probably the worst customer service experience I’ve ever had at a Hyvee, unfriendly unhelpful awkward lazy customer service people. Doing being helpful or useful. Barky response to polite requests or questions. Staff on the phone or can’t be bothered and if they are they seems throughly annoyed. Absolutely amazed at how much they didn’t care.

Lack of customer service. I wanted to return 2 glass odd shaped bottles for redemption. I couldn’t use the redemption center because the bottles would cause a jam. So I took them and my ticket to the courtesy counter. The young man said he couldn’t put the bottles behind their counter and refused to redeem the bottles. Seriously no problem solving skill and I either forfeit the redemption and throw them away or take them home again. Good or decent customer service would have redeemed the bottles and took them back or called someone to take them back. Hy vee is the closest grocery store, but they lost my business over a lousy dime. Considering I usually drop over a hundred dollars a week in that store.

There is no fortune in your fortune cookies like there used to be. 1/10, very disappointed and dissatisfied with my recent purchase.

Needed a prescription filled New Years day. Checked two national drug chains and the Hy Vee website and Hy Vee was the only website that showed no change in hours on New Years Eve and New Years day. Checked and the Hy Vee pharmacy was closed so filled presription at national store. Odd that HyVee was the only company that did not update website to accurately state holiday hours.

Very disappointed in the packaging of the 10 Oz ham slices. Clearly this is meant to be a resealable container. But you have to tear the package apart. It is sealed shut all the way around.

Really believe this crappy company needs to change their sayings OR CHANGE THE PEOPLE RUNNING THE DIFFERENT STORES, out of all the Hy-Vees in my area the one on airport Rd in Des Moines ia doesn't have Christmas lights but every other one does AND THIS JERK OF A STORE MANAGER HAS HIRED PEOPLE WHO DON'T HAVE THE PROPER REQUIREMENTS, BUT GUESS IT'S HIS WAY OR NO WAY ,SEE THE EMPLOYEES ARE SCARED OF THE MANAGEMENT TEAM AND THAT'S REALLY TERRIBLE, but no matter what you say this company doesn't care how many great people they lose as customers or employees, because they don't know what or how to be a real person, really terrible listening to these people talk about how much they dislike the management team and how scared they make them feel talking down to them, including the slow people, this store on airport Rd is THE WORST STORE EVERY I WILL NEVER SHOP WITH THIS COMPANY AGAIN, SUCHSTUPIDITY SHOWN BY THE MANAGEMENT THERE. Sorry you can't do what's right but guess you're store managers DON'T LIE OR STEAL, MAYBE YOU SHOULD BE MORE ON THIS SEEN MANY MANAGERS WHO ARE LIAR'S AND THEIVES GOODBYE AND KARMA'S GOING TO GET YOU AND YOUR JERKS MANAGEMENT TEAM WHO DON'T KNOW WHAT A REAL MANAGER IS

Very bad customer service, in the dinner department. I have went there the last 3 weeks for the Tenderloin dinners. Every time have been there the food is always cold, and not fresh tasting like in the past. The 2 young women there are very rude. Also, they don't treat the helper that cooks in the back area well. I tried 3 weeks to give the workers there a chance with the service,and food quality and it has got worse. Will not go back in that department. If I see those employees again, I will not shop there anymore. I will go to Henhouse in Corinth Square!!!!Shame on you State Line Hyvee!!!

Every year I run into some kind of problem on Hy-Vee's website. I get a gift card for a relative from here every Christmas, and inevitably I face some kind of glitch on their website. First was getting into my account. I followed the prompts to get a password reset. Unfortunately I never received an email from them to update my password. So I resorted to opening a new account under a different email. Then upon checking out, I wanted to revise the address I was having it mailed to. When I went to make some changes, the changes never saved or updated on my order. Not to mention it has sometimes taken over a month for the gift card to be delivered. We are in 2023 and building a responsive website is not rocket science. It will be a miracle if my relative receives their gift card this year. If I had any other choice, I would not give Hy-Vee my business, but it's the only grocery store my relatives shop at... so here we are.