HVAC DirectReviews of hvacdirect.com

They were very helpful, pricing was great, the transaction was very easy. Great service.

The shipment arrived, intact but damaged. Once installed and power turned on, an inductor on the circuit board fried. I purchased a new circuit board from Amazon, and after installation, the unit works perfectly. Was this unit tested before shipment?

Spent $2440 with this company with nothing to show for it!! When it did arrive it was way too late for the job and incomplete. I returned and never got a refund!! Terrible company! The staff was rude and did not return phone calls.

I ordered from this company a few years back. The order didn't go smoothly. The carrier broke part of the heat pump of the mini-split system on delivery. Not to mention the fact that delivery at a residential address in Los Angeles proved overly complicated. Customer service at the time made it right -- they shipped a new unit and took the old one back at their expense. I couldn't get the time I invested in dealing with their issues back, but mistakes happen. Made a new order with them for a smaller DIY system just a few weeks ago figuring maybe the last time was a fluke. Nothing has gone smooth since. 1) They shipped an air handler that was incompatible with the heat pump they were shipping in a separate order. (2-3 hours of customer support headache to get them to correct it). 2) They delivered multiple times to the address without signature despite UPS's tracking website claiming a "signature is required" for the package. No big deal for most perhaps, but this is a rental unit in LA, so UPS dumping 60+ pound packages wherever they choose on the property is not really preferred by the tenants. Not to mention the risk that the package gets up and disappears. 3) For the heat pump (226lbs) they ship by R+L Carriers. R+L gave no indication of a specific time or window when the delivery would be made. The web site shows an "estimated" date, but then suggests that delivery might be delayed for residential customers. Calling R+L (30 mins more of customer service) tells me that the package is scheduled to be delivered a mere one hour from the current time. Not enough time to make it down to LA to accept delivery. But no problem because-- 4) R+L does not need a signature for delivery! Great. But where are they going to put the delivery? Well, it's curbside delivery ONLY, so they'll just drop it five feet from the curb... in Los Angeles... with no signature... which means I definitely need to delay this shipment to another date, but -- 5) According to R+L, the way "the way the billing is set up for delivery" means they can't offer a guarantee that this is possible, but they'll give it their best. News on whether their best will be good enough has not yet arrived. If you're buying something simple, buy if from Costco. If you're buying something more complicated, choose someone else. This company is a disaster.

Everything was excellent. The right size, the right product, and outstanding customer service. I would recommend to anyone.

Buyer beware.... I had/have 2 simple questions and they can't/won't answer them. I needed to know how to move the left hand drip tray to the right and how to disconnect the blower motor to lighten the unit so we could get it into the attic. I have been waiting on support for a long time. Don't bother trying to call the support number either. I called several times and the system will say "you are number xx in the que" but when it gets to you, after waiting a very long time, the system just tells you to leave a message. That happened 3 times. After leaving messages, and getting no returned calls, I emailed them and was told they respond with-in 24 hours but only after a ticket is made. The email said they were creating the ticket so that I would get a call. The call never came. Then we hit Christmas and New Years, which I understand. I reached out again, after the New Year and it took 2 days for someone to call me and he had n idea how to answer simple questions. He said he had to email mr cool and would get back to me in 24 hours. He didn't. Then an email to me asking for clarification of what I needed. I had already sent drawings, I sent model numbers (which they should have via my order number) and pictures. Today is the 10th of January and still no reply from support. Buy from a reputable local supplier and not from this company, if you want any kind of support.

This company dont deliver what they say, that they have product instock.. waited over two months, horrible company. They lost a big customer..

Made an order, apparently everything was in stock on 5/23/2022. They reach out saying they don't have what I ordered and offer a substitute that is a COMPLETELY different size (much bigger, won't fit between 16OC joists). I can't do that. They say "ok we will ship air handlers by end of June and condenser by end of July." Then a little later "we can't guarantee we will ship the condensers by end of July, maybe end of August." It's the end of June, I have yet to see anything. Emails inquiring about updated timeframes go unanswered. Their phones put me on hold for hours every time, and no callback. Guess who's going to have to get their CC company involved.