Tami P.
New $4200 Goodman HVAC we received was…
New $4200 Goodman HVAC we received was FULL of defects… numerous dents in condesnder, major damage to evaporator, stripped screws that missed intended holes, missing screws in some areas altogether. There was also oil pooling in the pan under the compressor. All of these issues were documented with photographs and sent to HVACDirect. HVACDirect didn’t want to stand by their guarantee and send us a replacement. They told us we could just “comb out” the dents in the condenser. We insisted, then they offered us a $200 concession. We refused, then they offered us $500. We understand that the unit would still technically function but it would be less efficient, so what was the purpose of keeping it?? After emailing HVACDirect back-and-forth for almost a month, they finally agreed to send us a replacement, or give us a refund. After so much runaround we didn’t want to bother with the replacement and asked for a refund. Extremely frustrating experience. Additionally, the shipping company the used—XPO Logistics, was horrible as well. No communication, showed up unannounced with a delivery when nobody was here to receive it. Same company was also sent to pick up the return and again, did not call beforehand like they said they would. Both times we were fortunate enough to have a neighbor available and come over and handle for us. ORDER #1000411219
Response from HVAC DirectApr 13, 2023
I do apologize; however, we have no orders in our system associated with the name or information provided in this review. Please provide an order number or the name associated with the order so that we can investigate your issue.