Rick N.
They delivered as advertised
They delivered as advertised. The coil ended up bigger than expected, even though its the one advertised. I've had a little trouble getting it exchanged with a smaller/correct version.
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HVAC Direct (hvacdirect.com) has 348 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Rick N.
They delivered as advertised. The coil ended up bigger than expected, even though its the one advertised. I've had a little trouble getting it exchanged with a smaller/correct version.
Roger
I have never seen a freight package as immaculately packages. Not a scratch on anything, and the price was as right as could be. I've sat in air conditioned comfort for a few days since, and am happy I made the purchase.
Jared A.
This will be my second order with hvac direct, they are extremely knowledgeable and professional. I would highly recommend them to anyone looking for hvac equipment.
Dana B.
Excellent experience!
richard L.
Renee and Jordan are friendly and professional and went out of there way to help me ! Renee and jordan are great assets to you organztion! As long as I keep getting the service I have been you've got a customer for life! What ever there being paid it's not enough! And as far as the equipment it arrived quickly and in perfect condition! It has been a very good experience! Good product! Good people! Fast service! This company is unbelievably great!
Curtis S.
The order came without damage, installed as directed and verified connections and power. Used the remote to turn the unit on and NOTHING. No sound, no display, just doesn’t work. Haven’t heard from tech support yet.
Response from HVAC DirectJun 5, 2023
Good Afternoon Curtis, You reached out to us about your issue on June 1st and our tech team reached out to you on June 2nd. Based on the information you provided, the tech team was able to confirm that you did not have the correct line voltage to the heat pump. The tech dept. left a Voicemail for you regarding this information, as well as sending it to you via email. We do our best to assist customers in all warranty and troubleshooting needs and did reach out to you within 1 business day of being notified of the issue. Please also know that the DIY brands do prefer customers to reach out directly to the manufacturer with questions and troubleshooting needs. This provides a secondary option for you if needed. If you have any further questions or concerns, please do not hesitate to reach out to us.
BC
HVACDirect.com was extremely easy to deal with and our new Mitsubishi Split system arrived very quickly, in excellent condition. The price was outstanding, and we really appreciated being able to save over a thousand dollars by buying direct, as opposed to paying the inflated retail "street price" from a local company. There was absolutely no problem registering the installed system with Mitsubishi to start the warranty. I'd purchase from HVACDirect.com again, without hesitation.
Bryan L.
The great customer service from Chris and knowledge of my questions and recommendations that saved my family money,Which is so much needed for every days needs ,Thanks again to all at hvacdirect,Bryan Lazur Pennsylvania