Buy HVAC equipment direct at wholesale pricing. We sell Goodman furnaces, Goodman air conditioners, Goodman heat pumps, and other HVAC equipments. Shop online now with HVACDirect.
HVAC Direct (hvacdirect.com) has 348 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Dave G.
After going thru several people that were not willing/able to assist me, Aleshia was able to recognize the issues with my order and implemented good solutions right away. Compared to the other people I interacted with (2 stars) Aleshia should get 11 out of 10.
James T.
Bill in Sales and Brittany in Service were both excellent! Very knowledgeable, professional, kind and timely! Given my experience with HVAC Direct, I would certainly recommend you to others. Thank you and Best Regards, Jim Thompson
Russ M.
Great service,answered all my questions, and kept me informed on my order!
jessica
Timely delivery. Knowledgeable customer service. Great prices. User friendly website. Thank you
J D.
UPDATE #2: STILL NO REFUND. 6 days after the promise of it being refunded. We had another small pump we returned and got a refund for. The Mr Cool Universal split unit has not been addressed or refunded. We expect a FULL refund now. This is beyond bad customer service and we will take further action legally if we do not get it resolved asap. UPDATE: After submitting the initial review we recived an XPO tracking number. The tracking destination was on the opposite side of the COUNTRY. This was brought to customer service attention and was not addressed. Then the shipment was "delivered" but we have no clue where and we immediately asked for a refund when the product obviously was jot coming to the address on the order. Other parts had the correct address, so it was not an error on our part when placing the order. We expect a refund now. That is thousands of dollars that was paid for something that was never coming to us. Products advertised as "in stock" were not what was shipped. We asked to cancel our order after they said the "in stock" item(verfied by phone call before purchasing) was suddenly out of stock after charging our card. Instead of refunding us, they sent us old and outdated parts and continued to delay the shipping of the main unit. After a couple of weeks we finally got a shipping confirmation for the main unit, but there is no tracking available for it at this time, so who knows if its actually en-route.
Response from HVAC DirectApr 12, 2024
Good Afternoon! Thank you for your purchase with HVAC Direct. Manufacturing delays are rare but can occur. Unfortunately, HVAC Direct is unable to foresee these delays. We informed you of the delay as soon as we were notified of the issue and offered other options. This order was shipped with XPO and tracking was provided. We received your complaint regarding the shipping company and contacted the Manufacturer to redirect shipment back to their location. A refund is currently being processed. We apologize for the issues with this order and appreciate your feedback.
William H.
The pricing and availability are very competitive. The online agents are very knowledgeable and helpful. Do your business here, you will not be disappointed. The response time was in minutes both times I reached out. I'm installing my mini-split now.
Dennis M.
I spoke with Kevin. He was very professional, knowledgeable and very helpful
Doug D.
They are incredibly helpful and answered all of my questions promptly, professionally, and with a friendly attitude. It's refreshing to experience such outstanding support.
