HVAC DirectReviews of hvacdirect.com

This company gave us a system that had faulty and missing parts and has taken a month since we ordered it and we still don’t have the system up and running due to the missing parts and not functioning. Customer service has been super slow and it’s taken us weeks to get the parts( some having to be ordered from Amazon because they didn’t have it). Also they said multiple times don’t worry we’ll send it and we’ll send a confirmation to your email. They did nothing 3x of me calling. This is not a safe company to buy from you will be out $4000+ and your children will still be roasting. They might have been good at one point but their service is sliding and I’m letting that reflect here.

Miguel was amazing!!! He addressed all my concerns and took such good care of us!!! He is a huge asset to your company for sure!!! I can't thank him enough!!! He's the BEST!!!

The customer support (Matt) was of a great help and answered all my questions which I had lot of. This is the key reason why I decided to go with them. I gained trust in the product (despite errors on the web page) and I am grateful for him to take time to answer all my concerns. I will update the review once I receive and use their stuff.

We loved working with you but the shipping company was very difficult. I got no notice or tracking information. Just a phone call about 20 min before the driver was to arrive. We were both at work and are at least 30 min away from home. I called him back and explained the situation and let him know that my husband was on his way but was at least 30 min out. I had a neighbor come to meet him but he threatened to leave because he couldn’t wait more than 20 min without having to charge us extra. My husband got there and explained the situation and the driver said that he had to call his dispatcher to get my phone number that morning. The units work wonderfully but the delivery was the bad part.

I had questions about a unit that I was hoping to DIY and was educated by Kevin on what is and isn't possible. He also helped my size my system requirements, including basing it off my local climate and home insulation. Kevin was insanely helpful and quickly answered all of my questions, and threw together a quote with everything I would need. Will definitely will be recommending HVACDirect in the future.

Kevin was a great help figuring out what I will need for my AC unit. His response was immediate and professional. Thanks Steve S Missoula Mt

Everything went as planned

BRIAN DEPOTTY WAS VERY PROFESSIONAL, INFORMATIVE, HELPFUL ABOUT MY PROBLEM. HE REPRESENTED YOUR COMPANY TO THE UTMOST!! ALSO, HE WAS VERY PATIENT, AS WE HAVE NEVER HAD TO MAKE A CALL LIKE THIS. I KNOW A PROFESSIONAL, WE HAVE BEEN IN BUSINESS IN ARIZONA SINCE 1929. HE IS A KEEPER!!