HURTIG LANEHurtig Lane, Vegan Watches and Accessories, Peta Approved
HURTIG LANE (hurtiglane.com) has 62 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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N.L.
Never ever again. I placed an order on 15.01.23 for earrings and nothing happened since then. Till today I wrote 3 emails because they are supposed to be a present but NO answer. Nothing. Be careful with the company. It was the same with my last order in summer '22 - one month after my order they contacted me and apologized for the delay. "It was a mistake"... Well, obivously this mistake happens more than once. And this time they don't even answer.
Tara K.
I ordered a makeup brush set- it’s has been almost two weeks since I placed my order and it seems it hasn’t even shipped out yet. 2 weeks to process an order? Absolutely unacceptable. Emailed customer service and also no reply. Awful
Response from HURTIG LANEJan 9, 2024
We are deeply sorry that your original order of the makeup brush set did not arrive as expected. It's certainly not the experience we want any of our customers to have. The delay and the lack of communication from our customer service team are unacceptable, and we sincerely apologize for the inconvenience and frustration this has caused. To rectify this situation, we have reshipped the set of brushes, and as a token of our apology, we've included a special gift from our jewellery collection. We are pleased to confirm that this package has now reached you. We are taking serious measures to improve our shipping and communication processes to prevent such issues in the future. Thank you for your patience and understanding in this matter, and please accept our heartfelt apologies. We hope that the makeup brush set and the additional gift will be to your liking and help restore your faith in our commitment to customer satisfaction.
Isabel
Hurtig Lane verkoopt hele mooie horloges. Toen ik een probleem had met de levering werd ik ontzettend goed geholpen door de klantenservice. Ook de verpakkingen zijn niet te groot, wat veel afval bespaart. Ik raad iedereen die een vegan, ethisch verantwoord horloge wil Hurtig Lane aan!
Response from HURTIG LANEApr 12, 2023
Thank you for sharing your review! Hurtig Lane team
Marie B.
Very nice watches. It was a gift and was really loved :) They have a nice range to choose from. Customer service is great and responsive! Thanks, I'll order again in the future
Response from HURTIG LANEApr 12, 2023
Thank you for your kind review! Hurtig Lane team
Lovísa G.
I am so happy with my purchase. I bought a beautiful watch for my boyfriend and he is super happy with it. It arrived quickly and looks so good on him. So happy there is a vegan store with such beautiful products. The costumer service is very good and they are very polite and helpful and answer very quickly. Highly recommend!
Response from HURTIG LANEApr 12, 2023
Thank you for the lovely review! We are so glad that your boyfriend loves his watch!
Sam C.
Brilliant watches. Classy, Ethical, Stylish and Unique! Thrilled to find them.
M S.
I couldn't be happier with my Hurtig Lane watch! Not only is it beautiful and ethically-made, the customer service team are an absolute dream too. There was a small fault with the model I'd received and they were very helpful, sending a replacement straight away. I'll definitely be shopping with them again and also recommending them to friends!
Caroline
I’m so happy with my Hurtig Lane watch. It’s very comfortable on my wrist and looks very attractive. People are always complimenting it and asking where it’s from. The team are super lovely and helpful. Couldn’t recommend them enough!
