MARC G.
Hugterra massager review
I ordered the Hugterra massager after viewing the videos and positive reviews. When I orderd the product from an American based company, it took several weeks to a arrive. The company also indicated a 60 day return policy. After using the product for several weeks with no relief, I contacted the company to exercise my return option. However, they never tell you that the return is sent back to the manufacturer which is out of the country and the cost would be excessive. So they said they would credit me 30% of the purchase price instead. DO NOT BUY THIS PRODUCT. IT DOES NOT WORK AND IS A SCAM. I AM STILL WAITING FOR MY CREDIT. Ridiculous response. To have to return it out of the country, when your country located here in the United States is not acceptable. You offer 30% refund, because you know that nobody will want to spend the money or time to send it back. Still waiting for the refund, which I probably won't receive. BUYER BE WARE OF UNSCRUPULOUS COMPANY SUCH AS HUGTERRA
Response from Hugterra™Feb 20, 2025
We're sorry to hear that the massager didn’t meet your expectations. We truly value your satisfaction and appreciate your feedback. Regarding your refund, we assure you that we process all refunds as promised. We also understand that returns can be hustle, which is why we offer a partial refund option to make it more convenient for our customers. Our goal is always to find a fair solution.