Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
hugterra.com
Website
hugterra.com
Category
Salons & Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I received the pillow with massager and pillow didnt work as i hoped. The quality was nice but seemed to flat for me. I reached out to the company and responded really quickly. The offered a refund and was pleasant to work with. I appreciated all their help. Nice company.
Response from Hugterra™Jun 1, 2025
Thank you so much for taking the time to share your experience with us. While we’re sorry to hear the pillow didn’t work out for you as expected, we’re glad our team was able to assist you promptly and make the process smooth.
Your kind words about our service mean a lot to us — we’re always here to help and truly appreciate your support.
Please don’t hesitate to reach out if there’s anything else we can do for you in the future!
JH
Jo H.
Absolute ripoff
Absolute ripoff. I inquired if they were a US company and they said they are. The product shipped from China and when I asked them to honor their 60 money back guarantee, they did not. They need to be reported to the BBB.
Here is the email sent to me assuring that it is from the US and their follow-up, which completely contradicts what they say:
Hello Jo,
Thank you for your question.
The product is manufactured in USA, and it is designed, tested, and shipped from the USA to ensure quality and customer satisfaction. We work closely with our manufacturing partners to maintain high standards in both materials and performance.
If you have any other questions or need more information, feel free to reach out—we’re happy to help!
Best regards,
I would like to get your refund processed as quickly as possible. So, here's the address for the return:
Hugterra
Jozef Huysmanslaan 801651 Beersel, Belgium
Once you ship the package back, please send us the tracking number and/or the receipt. Please note that when it comes to returns we will not be taking responsibility for payment of shipping labels which is stated in our Refund Policy.
If you change your mind and prefer a 50% partial refund instead to avoid paying hefty return fees, we can process it instantly. Just let me know!
Response from Hugterra™May 28, 2025
We're truly sorry to hear about your experience and appreciate you bringing this to our attention.
To clarify, our fulfillment centers are located in different regions which allows us to serve customers more efficiently across the globe. We apologize if this caused any confusion.
Regarding the 60-day money-back guarantee, we do honor it in accordance with our return policy. We understand this may not have met your expectations and we’re here to help resolve any outstanding issues.
Please let us know via email if you’d like further assistance—we’re committed to making things right.
VA
Victor A.
Very supportive customer service
Very supportive customer service. Perfect gift.
Response from Hugterra™May 26, 2025
Thank you so much for your kind words!
We're thrilled to hear that you found our customer service supportive and that the product made for a perfect gift. If you ever need anything else, we’re always here to help!
MD
Mar D.
This company cannot be real
This company cannot be real. This product is piece of JUNK. Worthless. All of their endorsements by media are lies! The web page is just a fake. The reviews are all fake as well. DO NOT BUY! And if you make the mistake then dispute the charge with your credit card company.
Response from Hugterra™May 26, 2025
We're genuinely sorry to hear about your experience and disappointment with our product. Our goal is always to provide quality products and service, and it's clear we missed the mark for you. We take feedback seriously and are continuously working to improve.
If you'd be open to it, we’d appreciate the opportunity to make things right. Please reach out to our support team via email with your order details, and we’ll do our best to resolve the issue to your satisfaction. Thank you for taking the time to share your concerns.
HE
Heather
Hoping it Helps!
I haven't even had this a week so its too soon to tell if it's making a difference yet or not. The vibration and heat is nice but wish the EMS was a little stronger. Will continue to use daily.
Response from Hugterra™May 24, 2025
Thank you for sharing your early impressions!
We’re glad to hear you're enjoying the vibration and heat features. The EMS intensity can take some getting used to, and we recommend gradually increasing the setting to find what works best for you. Consistent daily use can often lead to noticeable results over time.
Please feel free to reach out if you have any questions or need tips—we’re here to help!
RK
Renjith K.
The neck massager has done wonders for…
The neck massager has done wonders for me. You'll feel the effectiveness right away, loosening the tightness in the neck, shoulder and upper back.
If you travel a lot, as I do, be sure to keep tabs on the remote!
Response from Hugterra™May 24, 2025
Thank you so much for sharing your experience!
We're thrilled to hear that the neck massager has made such a positive difference for you. It's great to know it's helping ease the tension in your neck, shoulders, and upper back—especially for someone who travels frequently!
And yes, keeping an eye on the remote is definitely a great tip—we’ve heard that from a few seasoned users.
Wishing you continued relief and relaxation wherever you go!
KM
Ken M.
Nice unit...
I like that the neck massager has heat and vibration. Those features were terrific. I also like the unit's design: instead of hard plastic, they use a softer/foam-like material, which was nice. I also liked the USB-C rechargeable battery with a remote control.
Unfortunately, I have had two cervical fusions over the years. The angle, height, etc., was a little too aggressive for my comfort. There's no problem with the device...it did what they said it would. It's just that in my case (spine issues are unique to each person), I wasn't able to use it like I wanted.
When I contacted the company, they immediately responded and discussed return options with me.
Based on the product design and the excellent customer service, I'm giving this a 5-star rating.
Response from Hugterra™May 24, 2025
Thank you so much for taking the time to share your experience. We're truly glad to hear that you appreciated the design, features, and rechargeable convenience of the neck massager — and especially that our customer service met your expectations.
We completely understand that spinal conditions are unique, and we appreciate your honesty in explaining how the product felt for you personally. Your kind words and 5-star rating mean a lot to us and help others make informed decisions.
Wishing you continued comfort and wellness — and we're always here if you need anything in the future.
JV
Jodie V.
The Customer service was superior
The Customer service was superior
Response from Hugterra™May 24, 2025
Thank you so much for your kind words!
We're absolutely thrilled to hear that you had a great experience with our customer service. Our team is dedicated to making sure every customer feels supported and valued, and your feedback truly means a lot to us.
If there's ever anything else we can do for you, we're just a message away!
