Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Dyanne N.
This product was great for my chronic neck pain! I like the option of heat or massage also!
Response from Hugterra™Aug 4, 2025
We’re so happy to hear that the product has been helpful for your chronic neck pain — that’s exactly what we hope for! We’re also glad you're enjoying the heat and massage options. If you ever have any questions or need support, don’t hesitate to reach out. Wishing you continued relief and comfort!
Kimberly I.
I am giving Hugterra five stars because they were honest in their refund. Also the timely matter of response. I unfortunately didn’t need the item but with the amount of information given I’m sure it works well.
Response from Hugterra™Aug 4, 2025
Thank you so much for the five-star review and for recognizing our team’s efforts. We're sorry the product didn’t meet your needs, but we truly appreciate your kind words about our honesty and timely support. If you ever need anything in the future or decide to give our products another try, we’re always here to help! Wishing you all the best,
C D.
Product was not as billed and next to impossible to return. The return cost to Belgium was $300. So don't believe the money back policy. They try to give you a partial refund for a 5 star review. I would rather lose my money than lead people to buy more from this company. So I am out $130 but hopefully someone will see this and not waste theirs. Update: they will give you a partial refund if you take the review down. Not worth it if I can keep other people from purchasing. Sketchy company for sure.
Response from Hugterra™Aug 4, 2025
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustration you’ve experienced. That’s certainly not the kind of experience we aim to provide. We understand your concern regarding the return process, and we apologize if the policy was not clearly communicated. Our goal is always to be transparent and supportive, and it’s clear we fell short in your case. If you're open to it, we’d like to take another look and see if there’s anything we can do to make this right. Please reply to the email we have sent, and we’ll do our best to assist you further.
Linda K.
Hugterra handled my questions.
Response from Hugterra™Aug 3, 2025
Thank you for your feedback! We’re glad to hear that your questions were handled. If there’s anything else you need or if we can assist you further, please don’t hesitate to reach out — we’re always here to help. Wishing you a great day ahead!
Candice Y.
I have been using the product for a couple of months and have had significant improvements in the pain and mobility of my neck. The charger cord broke and I reached out to them to replace it and they are sending me a new one promptly. I use the massager on a daily basis and will continue to do so as I have seen its benefits first hand.
Response from Hugterra™Aug 2, 2025
Thank you so much for sharing your experience — we're thrilled to hear that you've seen such great improvements in your neck pain and mobility with daily use of the massager! We're also glad we could quickly help with the charger replacement. Your continued trust and support mean a lot to us, and we're so happy the product is making a positive difference in your daily life. If you ever need anything else, please don’t hesitate to reach out. We're always here to help!
Jaymie K.
Do not buy this product. Mine had peices that broke after a couple uses and then stopped holding any kind of charge so I couldn’t use it more than a few minutes at a time.
Response from Hugterra™Aug 2, 2025
Thank you for sharing your feedback, and we're truly sorry to hear that your experience with the product did not meet expectations. This definitely isn't the quality we aim to deliver. We’d love the opportunity to make things right. Could you please reach out to us via email with your order number or any details you have? Our team will be happy to assist you with a resolution. We appreciate your patience and the chance to improve your experience.
Dave B.
This product is helping relieve my neck pain and am happy with it so far.
Response from Hugterra™Jul 28, 2025
Thank you so much for sharing your experience! We’re thrilled to hear that the product is helping relieve your neck pain and that you're happy with it so far — that’s exactly what we aim for. If you ever have any questions or need assistance, don’t hesitate to reach out. Wishing you continued relief and comfort!
Michele S.
Years ago I was in a car wreak and whiplashed really bad. Ever since I've had a stiff neck and a lot of pain. The Hugterra has given me a lot of relief and I use it almost daily.
Response from Hugterra™Jul 25, 2025
Thank you so much for sharing your story with us. We’re truly sorry to hear about your past accident and the ongoing discomfort you’ve experienced—but we’re incredibly glad to know that the Hugterra has been able to bring you relief and comfort. Hearing that you use it almost daily and it’s helping manage your neck pain means the world to us. If you ever have any questions, need support, or want to explore additional ways to get the most out of your device, we’re always here for you. Wishing you continued comfort and wellness,
