Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
hugterra.com
Website
hugterra.com
Category
Salons & Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Great company! They truly stand by their product. Customer service responded immediately and made sure I was totally happy with my product.
Response from Hugterra™Jun 15, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you had a positive experience with both our product and customer service team. Providing prompt support and ensuring our customers are completely satisfied is always our goal.
Your kind words and support mean a lot to us. Thank you for trusting us, and we're delighted to have been able to help! 💙
LF
lynn F.
This company has the best customer…
This company has the best customer service I could ever hope for. They resolved my issue immediately. These days it is difficult to even speak to a real person on the other line. Their staff was polite, knowledgeable, professional and eager to help. Great company!
Response from Hugterra™Jun 15, 2026
Thank you so much for your kind words! 😊
We're delighted to hear that our team was able to resolve your issue quickly and provide the level of service you deserve. We know how important it is to be able to connect with a real person when you need help, and we're thrilled that our staff made such a positive impression.
Your feedback means a great deal to us, and we're grateful for your support. Thank you for choosing us and for taking the time to share your experience! 💙
SB
spencer B.
Do your research don’t buy
I bought the belt for my grandma. The overall belt dosent offer any actual support as you can’t tighten it. The heat function dose not have a temperature control, so it’s just hot af. The vibration is ok at best. So with all this we wanted to return it… but can’t. I have called 20-30 times there phones are always busy so I sent 4 emails with no response so at this point I’ve given up. I wanted to write a review but naturally you can’t on there site ?? Probably because people would leave reviews like mine and no one would buy there products. I wish we had done more research before spending 80$ on some trash that we are now stuck with. :: edit ok after writing this review they commented on here and actually got back to me, I got a 50% refund for the belt. So it definitely took some doing to get them to respond but finally got through. Not sure I want to change my stars as it should not have taken writing a bad review to get them to respond.
Response from Hugterra™May 28, 2026
We’re sorry to hear about your experience and understand your frustration.
We did respond to your emails with the return process and details on May 19 and May 24, so it’s possible our replies may have gone to your spam or junk folder. We sincerely apologize if there was any confusion or delay in communication.
We’d still like to help resolve this for you. Please send us another email so we can assist further and make sure you receive the information needed to proceed with your return request.
PJ
PjBrown
Exceptional customer service
Exceptional customer service! This company really does care about health. The Hugterra has transformed my day to day functioning; eliminating nagging pain and soreness. Best purchase I have made in a long time! Highly recommend!
Response from Hugterra™May 12, 2026
Thank you so much for your kind words and support! 😊
We’re truly happy to hear that the Hugterra has made such a positive difference in your day-to-day life. Knowing it’s helped relieve your pain and soreness means a lot to us, and we’re especially grateful for your recognition of our customer service team.
Your recommendation genuinely means the world to us. Thank you again for trusting us on your wellness journey!
GT
Gerry T.
After it arrived I plugged the Hugterra in to get…
After it arrived I plugged my Hugterra in to get it charged, while it appeared to be charging it would not work. I returned it without any difficulty. I was really excited to maybe get some relief for my neck pain.
Response from Hugterra™May 9, 2026
Thank you for sharing your experience—we’re really sorry to hear about this.
That must have been disappointing, especially after looking forward to getting some relief. It sounds like you may have received a faulty unit, which is definitely not the standard we aim for.
We’re glad to hear the return process went smoothly, but we’d still love the chance to make this right for you. If you’re open to it, please reach out to us at [email protected]
—we’d be happy to assist further or arrange a replacement.
KK
karen K.
I love my neck massager.
I love my neck massager. My neck and shoulder pain no longer wakes me up at night and range of motion is much better.
Response from Hugterra™May 5, 2026
Thank you so much for sharing this—we’re really happy to hear it! 😊
It’s wonderful to know that your neck and shoulder pain has improved and that you’re finally getting better rest at night. Improved range of motion is a big win too.
We truly appreciate your support and are glad the device is making a positive difference in your daily life!
MM
Miklos M.
The exact same device can be found on…
The exact same device can be found on other sites for way cheaper, e.g. for 20 euro on ebay at the moment.
I asked hugterra in email about the studies they claimed proved the device's effectiveness and if the hold any related patents: no reply...
Response from Hugterra™May 5, 2026
We’re sorry to hear about your experience and understand your concerns.
Regarding pricing, similar-looking devices may exist on other platforms, but not all products are manufactured to the same standards, materials, or quality control. Our goal is to provide a reliable, tested device along with dedicated customer support and warranty coverage.
In terms of effectiveness, the technologies used—such as EMS, heat therapy, and cervical traction—are widely used in physical therapy and rehabilitation settings. However, results can vary from person to person, and we always encourage customers to use the device as part of a broader wellness routine.
As for your inquiry, we sincerely apologize if you did not receive a response—that’s not the level of service we aim to provide. We’d be happy to look into this for you. Please feel free to reach out again at [email protected], and we’ll make sure your questions are properly addressed.
TR
Trina
Hugterra scam artists…
Can’t use pillow and neck massager because they’re too uncomfortable. Asked for a refund. Was told I have to ship it back to Belgium at my expense for a refund. Or keep it and get a 50% refund or store credit. In the return policy it says zero about having to return it to another country. It just says “one of our warehouses”. Beware of this company.
In response to Hugterra’s response since Trustpilot doesn’t have a respond option… I just reread your return policy. It does NOT say it may be an international warehouse, a foreign country warehouse, etc. It says warehouse.
Response from Hugterra™May 5, 2026
We’re really sorry to hear that the product didn’t meet your expectations—that’s not the experience we want for our customers.
We understand your frustration regarding the return process. Our policy does note that returns are sent to one of our warehouses, which may be international depending on stock allocation. That said, we recognize this can be inconvenient, which is why we offer alternative options such as partial refunds or store credit so customers don’t necessarily have to go through the return process.
Our goal is always to provide a fair and transparent resolution. If you’re still open to it, please reach out to us at [email protected]
so we can review your case again and help find the best possible outcome for you.
