Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Christine
Great customer service. They understood my issue and found a solution. I love my Hugterra.
Response from Hugterra™Aug 19, 2026
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that Hugterra has been able to provide you with the relief you were looking for. We truly appreciate your recommendation and are grateful that you chose Hugterra to be part of your wellness routine. Wishing you continued comfort! 💙
Suzanne P.
Just a great product, my neck is a mess and this is the one thing that gives me relief! I highly recommend
Response from Hugterra™Aug 17, 2026
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that Hugterra has been able to provide you with the relief you were looking for. We truly appreciate your recommendation and are grateful that you chose Hugterra to be part of your wellness routine. Wishing you continued comfort! 💙
Shehnaaz K.
Excellent Great fast service
Response from Hugterra™Aug 3, 2026
Thank you for your kind review! 😊 We're delighted to hear you had a great experience with our fast service. Providing prompt and reliable support is something we strive for every day, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again! 💙
Rita V.
It worked,as of now,I use it for maintenance!! No more numbness no more weakness in my hand,I can’t say enough about it!! Excellent little device!!
Response from Hugterra™Jul 27, 2026
Thank you so much for sharing your experience! 😊 We're thrilled to hear that the device has made such a positive difference for you. Knowing that you're no longer experiencing numbness or weakness in your hand and are now using it for maintenance is wonderful to hear. Your kind words and recommendation mean a great deal to us. Thank you for trusting us to be part of your wellness journey, and we wish you continued comfort and good health! 💙
lisa M.
Stopped working after a couple uses. Purchased about 8 months ago, used it a handful of times and now it won't hold a charge.
Response from Hugterra™Jul 27, 2026
We're sorry to hear about your experience. That’s certainly not the quality or reliability we aim to provide. If your device is no longer holding a charge after only a handful of uses, we'd like the opportunity to look into it and help. Please contact us at [email protected] with your order details, and our team will review your case and work toward the best possible solution.
Justin S.
It's an overpriced tenz unit that doesn't work, the heat setting is so hot it will burn you. Now the real issue, the refund. Yes, they will refund you but YOU have to ship it to Belgium on your dime for $200+, which costs more than the item itself and they know it. I finally got a refund of, what they say is, 70%. However, they only gave me part of the 70% because they said the "tax authority" collected the tax and they won't refund any of it. Customer service number doesn't work. overall, they're scamming people with an overpriced tenz unit knowing that you won't return it and they're going to keep 50% of your money. And all the reviews on their website are fake, check them out. They are legitimately scamming people is the best way I can describe it. They also list nowhere that it needs to be returned international... Also crap. Isn't not returning sales tax considered tax evasion? Their reply is just AI slop. The return policy does state anything about international shipping. I've also never heard back about the burning skin issue. Apparently they just keep your taxes and return a portion of the funds, small I know, but multiple that over all their returns and they are running a scam.
Response from Hugterra™Jul 27, 2026
We're sorry to hear that your experience did not meet your expectations. We understand your frustration and appreciate you taking the time to share your concerns. We'd like to clarify that our return policy, including the return process, is available on our website. Since our products are fulfilled through international warehouses, the return destination may be outside your country. To help customers avoid the inconvenience and cost of international shipping, we also offer alternative resolutions, such as partial refunds or store credit, depending on the situation. Regarding your refund, taxes collected at the time of purchase may be handled differently depending on the payment processor and local tax regulations, which can affect the refundable amount. We also take product safety and customer feedback seriously. If you experienced excessive heat or believe there was an issue with your device, we'd like the opportunity to investigate further. Please contact us at [email protected] with your order details so we can review your case and work toward a fair resolution.
Oxford U.
I recently purchased a neck massager from this company. The delivery was quick, and the product itself appeared to be well made and of high quality. Unfortunately, after using it for about a week, my neck pain became worse, so I decided it wasn't the right product for me. I contacted their customer service team to request a refund, and I was genuinely impressed by how they handled my case. They were understanding, responsive, and processed my refund promptly without any hassle. Although the product didn't work out for me personally, the level of customer service I received was exceptional. For that reason alone, I have no hesitation in giving this company a five-star rating. Excellent customer support can make all the difference, and they truly delivered.
Response from Hugterra™Jul 6, 2026
Thank you so much for taking the time to share your experience. 😊 While we're sorry to hear that the neck massager wasn't the right fit for your needs, we truly appreciate your kind words about our customer service team. We always want our customers to feel supported, regardless of the outcome, so we're glad we could make the refund process smooth and hassle-free. Your understanding and thoughtful feedback mean a great deal to us. Thank you for recognizing our team's efforts, and we wish you all the best in finding a solution that works for your neck pain.
Rachel D.
burned my neck and left a scar
Response from Hugterra™Jun 23, 2026
We’re very sorry to hear about your experience and take concerns like this very seriously. Please contact us directly at [email protected] so we can learn more about what happened and investigate the issue thoroughly. Our team would like to gather additional details and work with you to find an appropriate resolution.
