Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Anthony
The company was quick to respond and resolve my questions.
Response from Hugterra™Nov 8, 2025
Thank you so much for your feedback! We’re glad to hear that our team was able to assist you promptly and resolve your questions. Providing quick and helpful support is something we truly care about. We really appreciate you taking the time to share your experience with us!
gg
Great Communication! In a time where customer support is not always a priority, Hugterra definitely prioritizes customers and communication.
Response from Hugterra™Nov 8, 2025
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. At Hugterra, we always strive to provide clear, caring, and timely communication — it means a lot to know that it made a difference for you. Your support keeps us motivated to continue delivering the best possible experience.
TMickey
I bought the neck massage for both me and my husband. Though it is a good product unfortunatelly we have to return it as both of us just lost our jobs and can no longer afford it. We contacted their Customer Service for a refund. Received a quick response, and they told us to keep the product and we still receive a refund.
Response from Hugterra™Nov 5, 2025
Thank you for sharing your kind words and experience! We’re truly sorry to hear about your situation, and we’re glad our customer service team could offer a little support during this time. Your feedback means a lot to us, and we hope the neck massager continues to bring you and your husband some comfort. Wishing you both better days ahead.
Char Van A.
I am Very happy with the Hugterra back belt. The variety of the massage and heating settings are great. I feel Better after using the belt
Response from Hugterra™Nov 5, 2025
Thank you so much for sharing your experience! We’re thrilled to hear that you’re very happy with your Hugterra Back Belt and that the massage and heating settings are helping you feel better. Your feedback truly means a lot to us! Wishing you continued comfort and relief!
Fred S.
Win-win refund policy! Due to exorbitant cost of returning products to manufacturer in Belgium, HugTerra allowed me to keep the product and receive a refund of 30% or 50%, the latter contingent upon my positive review. As I said, a win-win!
Response from Hugterra™Nov 2, 2025
Thank you so much for sharing your experience! We’re delighted to hear that you found our resolution process fair and satisfactory. Our goal is always to ensure our customers feel valued and supported, even when things don’t go as planned. We truly appreciate your kind words and the time you took to leave this review — it means a lot to us!
Linda C.
I ordered the Hugterra Massage Belt for low back pain. It came with a small instruction book with very little instructions. There are these green menthol pads that I had no idea what to do with them. After using it several times, I was very disappointed in the product. The noise level when you are using it is crazy! After reaching out to customer service, the only thing they said was they were sorry and the cost to return the product would be huge since it is made out of the country. I received a minimal refund which wasn't even half of what I paid for it and was told to keep the product. Trustpilot, which is reputable business review site, red flagged this company for false reviews. Certain hugterra links take me to a page that is not able to be opened. Again, makes me think this is a sure way to take customer money from them with a quick apology, too expensive to mail back for a full refund. So they just conned and deceived me and I would not ever order from this company again!!
Response from Hugterra™Nov 2, 2025
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your disappointing experience. Regarding the instruction manual, we apologize that the guide was not as clear as it should have been. The green menthol pads are optional gel pads meant to enhance comfort and improve contact during use — we’ll make sure future instructions explain this more clearly. Please rest assured that we take all customer feedback seriously and are continuously improving both our products and support experience.
Angel M.
The massager is great for relaxing and the heat pad gets very hot and hits the hips as well
Response from Hugterra™Oct 30, 2025
Thank you so much for your feedback! We’re so glad to hear that you’re enjoying the massager and that the heat pad is providing great relief — especially around the hips. It’s wonderful to know it’s helping you relax and feel better. We truly appreciate your support and hope it continues to bring you comfort every day!
Javier M.
Knee massager is excellent. The knee pain started to disappear in ten days. Easy to use, fast to charge, I’m considering to buy another one even when I don’t have pain in my other knee. I highly recommend it.
Response from Hugterra™Oct 29, 2025
We’re so glad to hear that the knee massager is helping relieve your pain and making a real difference! Thank you for sharing your experience and for recommending it — your feedback truly means a lot to us!
