Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ reviews

471 approved reviews, newest moderated first

Jakie C.
Nov 27, 2025
This item came well packaged and in a…
This item came well packaged and in a timely manner. Although it didn’t work for me, due to pain of my condition, it does operate as advertised. They were willing to be me partial refund and allowed me to keep the item, which was nice.
Response from Hugterra™Nov 28, 2025
Thank you so much for sharing your experience with us. We're glad to hear your order arrived quickly and that the device worked as described, even though it wasn’t the right fit for your condition. We’re happy we could offer a partial refund and allow you to keep the item — your comfort and satisfaction truly matter to us. If you ever need anything in the future, we’re always here to help.
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Jack T.
Nov 27, 2025
Customer service
Customer service quickly addressed my concern. Hope to maintain stable back health with consistent use of massage belt
Response from Hugterra™Nov 28, 2025
Thank you for your kind feedback! We’re glad to hear our customer service was able to address your concern quickly. Wishing you steady progress and lasting relief with consistent use of your massage belt. If you ever need anything along the way, we’re always here to support you!
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E
Nov 24, 2025
Dishonest Company
Dishonest, non-transparent company. They say they offer a 60 day money back guarantee (the only reason I bought a pillow). They list a US address on their website in Delaware but don't tell you that you need to ship the pillow back to Belgium (if this is even true). They offer you 30% back instead of 100% if you don't want to pay shipping costs. (aka about $20). I wish I read the other reviews before buying. Some people never even get a real address to ship the pillow back to. Trust Pilot even flags them as not using their reviews Transparently on their site. Red flags all around.
Response from Hugterra™Nov 25, 2025
We’re sorry to hear about your experience and appreciate you sharing your concerns. To clarify, we do honor our 60-day money-back guarantee. A full refund is always available once the item is returned to our facility. The partial refund option is simply offered for customers who prefer not to ship the product back. We never want anyone to feel misled, and your feedback will help us improve.
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unhappy C.
Nov 21, 2025
I would buy it again
The product worked great and the customer service was awesome.
Response from Hugterra™Nov 23, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that the product worked great for you and that you had a positive experience with our customer service. If you ever need any assistance or have questions in the future, we’re always here to help.
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Sami
Nov 21, 2025
I had an issue getting my hugterra neck…
I had an issue getting my hugterra neck device and hugterra went above and beyond to make things right for me. Thank you for taking care of your customers. I really appreciate it!
Response from Hugterra™Nov 23, 2025
Thank you so much for your kind feedback! We’re truly glad we could resolve the issue with your Hugterra neck device and ensure everything was taken care of for you. Your appreciation means a lot to us. If you ever need anything else, we’re always here to help.
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Debbie S.
Nov 20, 2025
I was unable to use the Hugterra
I was unable to use the Hugterra, due to health reasons. The company was helpful & easy to work with, offering me a refund.
Response from Hugterra™Nov 21, 2025
Thank you so much for sharing your experience with us. We’re truly glad we were able to support you, even though the Hugterra wasn’t suitable for your health situation. Your kind words mean a lot to our team. If you ever need anything in the future or have questions we can help with, we’re always here for you. Wishing you comfort and good health ahead!
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Kimberly J.
Nov 19, 2025
Company willing to work with you due to unforeseen circumstances.
Although the Hugterra massager did not work for me due to my surgery, the company was kind enough to work with me and provide a partial refund and allowed me to keep the unit and gift to a family member who will be able to use it. I appreciate their prompt response and am thankful for their understanding of my medical condition. It is not often that a company will work with you due to unforeseen circumstances.
Response from Hugterra™Nov 20, 2025
Thank you so much for sharing your experience with us. While we’re sorry to hear that you weren’t able to use the massager due to your surgery, we’re truly glad we could offer a solution that worked for your situation. Your kind words mean a lot to our team. We always strive to support our customers with care and understanding, especially when unexpected circumstances arise. Knowing that the unit can still benefit a family member is wonderful to hear. We wish you a smooth recovery ahead, and if you ever need anything in the future, we’re here for you.
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steve O.
Nov 18, 2025
Company is great to work with and…
Company is great to work with and answered my emails very quickly.
Response from Hugterra™Nov 19, 2025
Thank you so much for your kind feedback! We’re really glad to hear that you had a positive experience and that our team was able to assist you quickly. If you ever need anything else, we’re always here to help!
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