HUDWAYReviews of hudway.co

Response from HUDWAYJul 7, 2023

Hi Roger! We’re sorry for any inconvenience caused and understand your frustration. As a startup company, we are constantly evolving to meet the demands of our customers. We have experienced challenges that have impacted our delivery and refund processes. But we are working hard to address the issue and expedite the refund process to our customers. We appreciate your feedback and are committed to improving our services. We also look forward to the reply from you regarding the disputed payment since we've provided you with additional information. Thank you, Roger!

Response from HUDWAYJul 7, 2023

Hi Lucas! We apologize for the delay you have experienced. Unfortunately, due to various factors, the refund process is slower than expected, but we are doing everything we can to expedite the process and ensure that our customers receive their refunds as soon as possible. We understand that it has been frustrating for you, and we apologize for any inconvenience caused! With gratitude.

Response from HUDWAYJul 7, 2023

Hi John! We apologize for any inconvenience caused and understand your disappointment. We are doing everything in our power to rectify the situation. If your order was placed before May 2021, our team should have reached out to you to confirm your address, and you should receive your order in the near future. We understand that the delays have been prolonged, and we apologize for any frustration caused by misleading delivery dates and excuses. We value your feedback and are committed to improving our services. We hope that you can understand the challenges that we have faced as a startup company trying to constantly improve and modify our products, and we hope that you will give us another chance to earn your trust. We are eagerly awaiting the moment when you can finally utilize your HUDWAY Drive, and we hope that it exceeds your expectations. Thank you a lot!

Response from HUDWAYJul 7, 2023

Hi Nick! We apologize for any inconvenience caused and we understand your frustration. We want to assure you that we take customer satisfaction seriously, and we are working hard to address the issue of the delay in delivery and refund process. We also understand the setback you have experienced in being unable to get a refund immediately. Unfortunately, due to circumstances beyond our control, such as the pandemic and economic crises, the refund process is slower than expected, and we apologize for that. In regards to your comment on reporting us to the payment platform we use, we want to assure you that we comply with their policies and regulations, and we are committed to resolving any issues with our customers amicably. We hope to rectify the situation for you as soon as possible. We value your feedback and are committed to continuously improving our services. We also appreciate your patience and understanding, and we assure you that we are a reputable company and not scammers. We hope that you will give us another chance in the future to make things right, and we wish you all the best. Thank you loads!

Response from HUDWAYJul 7, 2023

Hi Hynh! We apologize for any inconvenience caused and understand your frustration. We failed to locate your order. Anyway, if your order was made after May 2021, it is likely included in the next batch, which is planned to ship in late Q3. You can find all updates on production on our website at https://hudway.co/drive/updates. We hope this update alleviates some uncertainty and wish to keep your business. We are always there for you at [email protected]. Thank you!