this is the worst experience I've ever had with a company. ordered it over a year ago constantly delaying things saying Q1 then Q2 then Q3 and so on. there excuse never has answers and just says they're a start up company. well its a failed scam of a company and will be getting reported for their fraudulent behaviour. hope this company falls in a pit of fire and everyone involved goes bankrupt and homeless for stealing my money
Response from HUDWAYApr 18, 2024
Hi Elliot! It's great that your order was shipped this year and we're eternally grateful for your waiting and support – we do hope you enjoy it!
MM
Max M.
I bought a Navdy years ago
I bought a Navdy years ago. I have to say the hardware quality is pretty high and it's still working perfectly with OBDII connected. however, since they were bankrupted, they updated the app then I lost all (not too many) the functions but the basic info (which is what I mainly need) from my car. I waited about 2 years to receive mine. I was thinking buying a hudway before seeing these 1* reviews here. it seems they still have the same problem after Navdy: cash flow and manufacturing problem. I do hope they could overcome these issues soon because it is a good product but I won't pay a cent until they actually have everything sorted.
Response from HUDWAYApr 18, 2024
Hi! Thank you so much for sharing your thoughts! It's a huge shame that Navdy project went bankrupt, they'd developed a great product back then. Anyway, no matter how challenging and tough our way has been, we do not plan to give up. So please find a place for our products in your wish-list – we hope that one day we will see you among our customers!😊
JT
Jason T.
Say goodbye to your money
Expect to wait 2+ years for it to ship to you (if you are lucky). And if you decide to change your mind and ask for a refund, you can open as many tickets as you want on their "help desk" but they will close your ticket every time when you are asking about updates on your refund. $300 wasted.
Response from HUDWAYApr 18, 2024
Hi Jason! We apologise for such a horrible experience. We refunded your order back then. Thank you a lot for your patience and understanding!
AG
Abel G.
Hudway are Scammers.Do not give them your money!!!
I ordered 3 hudway drives January of 2022. After delay after delay, i finally had enough and asked for a refund. They have me the same story as they gave others in the past. A korean partner went belly up and they were only issuing 3 refunds per week and i was on a list of 350. They stopped responding to any correspondence from me. Hudway is a scam. I don't believe anyone has ever received anything from them.
I think I'll be reporting them to the Better Business Bureau, and recommend all affected do the same.
Response from HUDWAYApr 18, 2024
Hi Abel! We do understand how painful all this waiting time have been. Anyway, we're happy that you gave us a chance to make things right and send your orders from the nearest batch – our customer care team will stay in touch you further. Many warm thanks!
RH
Robert H.
Ordered a Hudway Drive over 2 1/2 years…
Ordered a Hudway Drive over 2 1/2 years ago. All I received were e-mails with excuses. They offered to refund my money after I got nasty with them. Finally got a refund after a long wait and numerous excuse mails.
They call themselves a 'start up' company and offer excuses related to that. They have been around over 13 years and should be way past the 'start up' phase.
They are just scammers out to get peoples money.
Response from HUDWAYApr 18, 2024
Hi Robert! We're sincerely sorry for the frustrating experience with us. We refunded your order in 2023 and we do hope you will consider our products once there's stock. Thank you a ton!
DN
Don N.
SCAM company
SCAM company. Been waiting for over two years for delivery and still nothing. Meanwhile they were happy to take my money. Hudway has been unresponsive to multiple requests.
Response from HUDWAYJul 7, 2023
Hi Don!
We hugely apologise for the awfully long waiting. We refunded the order earlier and we hope you give us another chance later.
Thank you a ton for all the patience with us!
JC
John C.
Hudway Drive
This is a product I bought a few years ago to replace the Navdy Hud which went bankrupt.
The Navdy started at about us$700 on its release.
This way cheaper then the Navdy and also not as advanced with less bells and whistles.
However it does a great job of navigation, The hud screen is sharp and clear and with just the right information for navigating and some car information.
The Hud plugs into the cigarette lighter or usb power and collects car information from an OBD Bluetooth connection. The original software was very low grade to begin but has been updated to a quality product now. Customer service has been great and have followed up my earlier complaints promptly and with care. Product improvement is still ongoing.
I use the product daily now and am happy.
Response from HUDWAYJul 7, 2023
Hi John! Huge thanks for sharing your feedback – this is so nice of you to find time and speak up. We appreciate it a lot🙏🏼
JD
Jose da C.
This company is a fraud!!!!
This company will not deliver on purchases. I spent over $2000 on glass, infrared camera, and other accessories August 25, 2022. The website said to expect delivery by the end of October. Nothing arrived. In mid-November 2022 I sent an email asking when I could expect delivery. I got back a long email about how Hudway was a startup company (even though it first appeared sometime in the early 2010s) and how they could only place orders with manufacturers once they had sufficient volume for an order. I was also told to expect my order at the end of Quarter 1, 2023 (this would be March 31, 2023). Nothing arrived. On April 5, 2023 I emailed again. The response was almost identical to the one in November, but this time I was being told the order wouldn't arrive until the end of Quarter 3 (September 2023). Same sob story about being a start-up; the new twist was that manufacturers had gone bankrupt and Hudway had to find a new manufacturer. When I asked for a refund, I was told by "Maria": "yes" but they "could only process a few refunds each week" and there were "about 300 refunds ahead of yours." Like others, I contacted my bank and initiated a fraud claim through my credit card. After almost two months I received confirmation my claim had been approved. Hudway is now a scam site; it may have shipped products at some point shortly after it was created, this is not the case now. Buyer beware!
Response from HUDWAYJul 7, 2023
We are sorry for the inconvenience caused. We want to assure you that our company is not a scam site, and we are doing everything within our power to make things right with our customers. We understand the delay in delivery and refund process has been frustrating for you, and we apologize for that.
As a startup company, our path to success cannot be fast-paced as we constantly improve and modify our products to meet the needs and requirements of our customers. Currently, we are working on pre-orders and hoping to reach new heights in the future. We are aware of the obstacles that we have faced in the last three years, including the pandemic, bankruptcy of our partner, and economic crises that have affected production, finance, and logistics. These challenges have made it hard to maintain our financial balance, and unfortunately, the refund process has been affected as well.
We strive to improve our policies and processes daily and ensure that we satisfy the needs of our clients. Our small team of enthusiasts is putting maximum efforts to fulfill orders and keep our customers happy. We apologize once again for any negative experience you may have had, and we hope that you will give us another chance.
Thank you, Jose!