HUDWAYHardware and software solutions to enhance driving safety and comfort while staying connected behind the wheel.
HUDWAY (hudway.co) has 79 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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79 approved reviews, newest moderated first
Suzanne
Same experience as other customers here. Ordered hudway in November 2021. No follow up from customer services but just one excuse after another when I ask for updates. Asked for a refund in May 2022. Got some story about Korean partners going bust. Don’t care - just want my money back. They were quick enough to take it when they obviously can’t supply the product
Shashan P.
It’s been over a year and I still have not received my product I ordered every time I contact support they keep saying next month in all honesty please do not order from them they are never actually gonna get this product into production and customer support is also very limited with them taking 3-4 days to respond
Response from HUDWAYApr 18, 2024
Hi Shashan! We're sincerely sorry for the terrible experience. We refunded your order back then. We'd be grateful if you could give us another chance in the future. Many thanks!
Mihai L.
I've pre-ordered the hudway glass in March 2019, I've been waiting for almost a year for that item to be delivered. After various pushbacks and delays I've decided to ask for a refund in May 2020, it's been 2 years and I still haven't received my money back or the product itself. Don't waste your hard worked money on something that you will never see. I wonder how these kind of companies still exists in 2022?
Response from HUDWAYJul 7, 2023
Hi Mihai! We apologize for any inconvenience caused and we understand your frustration. We want to assure you that we take customer satisfaction seriously, and we are working hard to address the issue of the delay in delivery and refund process. We're happy that we've managed to resolve your case and refund the order. We'd appreciate it a lot if you consider our products in the future once our production capabilities are back to normal. Thank you, Mihai!
Eric S.
Ordered a heads up display in December 2020. It is now March 2022. They e refuse to refund my money. Excuses excuses excuses
Response from HUDWAYJul 7, 2023
Hi Eric! We sincerely apologise for the terrible experience with us. We've certainly refunded your order. Thank you immensely for your patience and understaning, Eric!
Gaurav G.
Terrible customer support - product was delivered after 2 years (yup you heard me right - Hudway Drive that was pre-ordered took two years to come!) It was Dead On Arrival - the customer support then refused to send a replacement, asked for the Drive back from India, arranged for a 'free' pickup which actually was going to cost USD 100, I complained to BBB and wrote at least 10 times to customer support - they said they were very BUSY! Finally, a refund was processed... They need to learn from "Blendjet" how to treat International customers!
Response from HUDWAYJul 7, 2023
Hi Gaurav! We've been in touch with you for a very long time and we didn't witness any rude or impolite correspondence from you or our side. This is quite unexpected for us. We've done everything from our side to reach a compromise and not offend you as our customer. We hope that the resolution of the issue has satisfied you, otherwise, please contact us directly at [email protected]. Thank you, Gaurav!
Tomy S.
Odotin tuotetta 3 vuotta ja sain rikkinäisen, kohta olen odottanut vaihtolaitetta 3 kuukautta.
Response from HUDWAYJul 7, 2023
Hi Tomy! We sincerely apologise for that hugely prolonged waiting we had to put you through. We're happy that finally we've managed to resolve the issue and we hope that currently you enjoy using the device. Thank you!
Thomas P.
Ordered a Hudway Drive in May 2020. The company and the product have been a long time coming and today we have not got it yet. There have been many apologies and many postponements, on 12 February we then received an email and only the orders from before 13 February will be delivered and the others (mine) will hopefully be delivered this summer. Have had enough of excuses and that it is the fault of their subcontractors, have dated asked for the money back. It's in my eyes a sh***y company of character.
Response from HUDWAYJul 7, 2023
Hi Thomas! We hugely apologise for the frustration we caused throughout the prolonged process of the refund. We thank you a lot for your cooperation and we're happy than we finally managed to resolve it then. We hope to see you among our customers one day again. Thank you, Thomas!