Hub Group, Inc.Reviews of hubgroup.com

The Hub Group is a terrible company. There is almost no communication and miss deliveries. When I reached out to find out what happened, I get a message that a scheduler will reach out within 24-48 hours. No one will explain what is going on, only an attempt to reschedule. I did not choose them, but going forward, I will cancel any order from a company that attempts to use the Hub Group to deliver to me. Update - 9/21/2026 I did contact them as they asked for. I am still trying to get this delivered. They rarely answer the phone, do not return calls, have made fake delivery attempts, and scheduled a delivery for a time I told them I would be out of town.

Absolute worst delivery company I've ever dealt with. My package has been scheduled for delivery 3 times in a week and I still haven't received it

On September 11th, my delivery was supposed to be delivered between 8-11:30 am. We have video footage of our gate being opened at 7:37 am. The gate remained opened until 9:13 pm on September 11th. We waited all day for the delivery. Not one phone call or text message. I called Ashley furniture (they use Hub group as their delivery service) twice to let them know that it was the past the time of delivery. They said they would escalate it and that Hub group would call us to reschedule delivery. Called Ashley furniture again on Saturday (spoke with representative three different times) to let them know that Hub Group has still not reached out to schedule a delivery. Called Hub Group on Sunday to schedule my delivery. They scheduled a delivery for Tuesday, Sept 15th without my knowledge AND while I would be at work. I spoke to Ashley Furniture and Hubgroup on Monday to let them know that I was not available on Tuesday and that this was scheduled without my knowledge. The representative at hubgroup said that he would call the warehouse to have them move it to Wednesday. I called again to verify that they had the correct phone number. On Tuesday we get a text from Ashley’s Furniture saying my delivery is 17 mins away. No courtesy call from Hubgroup. The delivery guys show up and speak with my mom that was in between conference calls. She tells them to put it on the back patio to be assembled. The guy says it is a basic delivery and that we will not assemble it. He calls me after my mom requested. I told him that I have a receipt showing I have white glove service and emails from customer specialist at Ashley furniture confirming that the delivery team will assemble it. He also tells my mom that he was here on Friday to deliver the items, however, our camera does not show him in our driveway at the scheduled window nor did he call to lets us know that he was there. He also did not call us 30 minutes in advance as the tracking website states would happen. The gate was opened before the delivery time frame. I spoke with Ashley furniture and they apologized again and said that they reached out the delivery team and that someone will contact me within 24 hours. I have yet to hear from someone to schedule the assembly that I paid in advance for. I schedule a delivery. It doesn't show up. I never get a call. I wait to hear from them but never heard from them. I reach out and they schedule a date without me knowing. Then don’t perform the white glove assembly that I have numerous documentation showing that I paid for this service. I called to speak to a manager today and he left me on hold and then hung up.

The two young men were friendly and polite. They did an awesome job in delivering and unpacking my recliner. Thank you so much!!!

The delivery was great! They actually came early which was just fine with me. Great communication, as well.

We have a very heavy item (310 lbs) to return to Home Depot, too heavy for us to move out of the house. Your policy of not providing for pickup of heavy items inside the home (which is where the item was delivered in the first place) leaves the customer in a bad place.

The delivery came earlier than expected. The service called me when they were getting close to my house. I am enjoying my new mattress 😉👌🏽🙌🏼

The return pickup was rescheduled twice and still not picked up. The automated contact us service line is not upto date and gives old updates. The recorded answering machine number does not call back.