Hub Group, Inc.Reviews of hubgroup.com

I'm not sure if it went well or not. It was a very pleasant exchange but it remains to be seen if I'm actually contacted by Hub to make arrangements for item to be picked up.

When your truck came to pick up, they didn't bother to look at the addresses which are in large numerals on the mailboxes at the curb in front of the houses on our street. They were headed to our neighbors. Our neighbor might have answered, since she works from home. But if she didn't answer the doorbell, they might have driven off. Fortunately, I was standing outside our garage and saw them and called them over. The driver was very courteous, however. Please ask your drivers to double check their addresses.

30 minute courtesy call by automated message was food but I would strongly suggest a 24 hour courtesy call as well.

The day before the delivery, I received a text alerting me of the delivery on 8/4/26. I called and spoke with an agent who told me that the delivery window would be 3pm-7pm. Then a few hours later, I received another text confirming the appt for 8.30am-12.30pm??? A few minutes later, I received another text saying that I had a delivery scheduled for 8/20/26 between 8.38am - 12.30pm?? The day of delivery I tried to call the number on the texts and it continually went to voicemail. The delivery showed up at 9am - so much for the lady who told me 3pn-7pm. Lucky for you, I was home. Not a great experience at all.

They sent me two different deliverly time windows (11-3 and 3-7)and then when I asked their AI customer service agent online I was given a third window within the two previous ones (2-6). Basically had no idea when they were coming and am having to waste the day away waiting on them. I called and left a message with a different ai agent and have yet to hear back. … more after delivery… As luck would have it, the delivery came at the beginning of the early delivery time window. The crew was totally cool, so I increased to 3 stars. If I was only writing about dispatch and customer service (which seems to be AI only) it would be a one star rating.

We were expecting advance notice to schedule delivery based on the email confirmation stating, “Our Delivery Partner will contact you directly once the shipment arrives in their facility,” especially given the broad delivery window of April 8–May 11. Instead, I received a call from the driver saying he was about six minutes away. I had to leave work abruptly to meet the delivery. While the item was delivered, the overall experience felt rushed and less professional than expected. I wanted to share this feedback, as clearer communication and more notice beforehand would have made for a much better experience.

They scheduled a delivery today between 9 am to 11 am. Is 4:30 pm and no calls, no messages, no follow through. The delivery team showed up at 4:57- exhausted. They had 21 deliveries. Headquarters MUST do a better job communicating with costumers. The delivery team did an excellent job! They deserve 5 Stars!!!!! The headquarters get 1 Star!

Great place too train