Hub Group, Inc.Reviews of hubgroup.com

If I could give this company negative stars, I would. I had the distinct misfortune of having to work with the Hub Group after Home Depot commissioned them to deliver a vanity to us (still don't have it, btw). It is really unbelievable to me that in 2026, I cannot be given anything smaller than a 12 hour delivery window. In addition, leading up to this, all my tracking on Home Depot said was "Delayed." Is that HD's fault or theirs? Who knows, but it's been an abysmal customer experience. I just called for the umpteenth time and spent 3 minutes asking "can you hear me?" to a customer service agent. Apparently he could not. I cannot stay tethered to our home for 12 hours when we have car pool and sports, etc. Avoid this company at all costs!

A bunch of broken glass fell off the back of their truck as they were unloading. They left broken glass on my street.. told me they'd clean it up.. and then proceeded to not and promptly bolted. When I called the number, they asked me if I had a broom and if I could clean it myself. Absolutely unprofessional and unacceptable.

They have worst customer service. It is non existence. If you want to change dates on delivery, good luck. They do not answer the phone at all. The driver called and we’re on time for me. Problem is you are on there schedule and it is hard to change dates.

Very happy with service I received. Courtesy and knowledgeable and fast to setup appointment to pickup item being returned.

I was lied to that Home Depot put my pickup on hold, then my tracking number brought up comment that carrier couldn't get hold of customer. I have been waiting 4 hours for pickup and wooden shed has been disassembled and will be subject to weather. They said they would have local terminal call me right back, still waiting an hour later.

I was able to communicate the Hub Group through chat to reschedule. It was quick and easy.

Hub group Atlanta do no business with them this group is unprofessional and they block your calls when you try to get answers,my personal items were picked up, DONOT

I ordered four cans of gold spray paint from Home Depot on Thursday September 10, 2026. I received the order on Monday September 14, 2026, but what I received was not what I ordered. They sent me 4 cans of gray paint called Iron Mountain. I contacted Home Depot the same day I received it and informed them of the mistake. On that same day, Home Depot sent me an email informing me that their carrier partner, Hub Group would email me with a link to schedule a pickup at my home. On Wednesday September 16, 2026, I received an email from Hub Group informing me that within the next 24 to 48 hours they would contact me via phone, to schedule the pickup. The pickup was scheduled for Friday September 18, 2026. They never showed up. On Monday September 21, 2026, I contacted Hub Group about the no-show. I was given a re-schedule pickup date for Friday, October 2, 2026. But shortly after that, I received a voicemail from Hub Group informing me that they do not deliver to Blytheville, AR on Fridays. And that I need to call back to be re-scheduled again. When I called back on Monday September 21, 2026, to be re-scheduled I was put on hold, for what seemed like to me was too long. When the individual came back to the phone, he did not setup a pickup date. Instead, he said that someone from their warehouse would call me to set up a pickup date either today Monday September 21,2026 or the next day on September 22, 2026. I was never contacted on either of those dates from Hub Group. However, after posting a negative review on September 23, 2026, about my experience with Hub Group on TrustPilot, I was contacted by a lady named "MK" from Hub Group that same day! She apologized for the inconvenience that I had to go through and scheduled a new pickup date for Monday September 28, 2026. She informed me that I would be contacted again via phone and email on Friday September 25, 2026, to confirm pickup. She also informed me that it was imperative that I respond to the phone call and email. Failure to do so would result in the pickup being cancelled. Even though I appreciated the quick response from Hub Group I was still feeling reluctant to believe that they would keep their word. UPDATE; Hub Group kept their word and picked up my return as promised on September 28, 2026. During the return process they kept me updated and even provided me with the exact time for the pickup. The drivers, Jeremiah and Rodney were the pickup drivers. They were right on time as promised. The drivers were courteous, friendly and professional. Within a few hours after the pickup, I received an email from Home Depot informing me that they had received my return and I could expect a refund within 3 days. But after checking my credit card account, I noticed that the refund had already been posted! It's unfortunate that I couldn't get Hub Group to act until I posted an uncomplimentary review on TrustPilot. At any rate, I changed my rating of Hub Group from a "2" to a "4" based on their quick resolution to fix my issue.