Hub Group, Inc.Reviews of hubgroup.com

Description of Incident:I am filing a formal complaint against Hub Group Final Mile regarding a systemic, repeating pattern of poor operational logistics, complete lack of basic employee hygiene, and a defiant work ethic across three separate deliveries. It is clear that Hub Group's local subcontractors actively look for any minor excuse to evade the appliance installation services that customers pay for, passing the labor and financial burden onto the consumer.My experiences across three separate major Whirlpool appliance orders document a complete failure of service:The Gas Stove Delivery: The delivery crew refused to connect my gas stove simply because they failed to bring the correct, basic tools to remove the existing gas line cap. I was forced to borrow the correct wrench, remove the cap myself, and finish the installation independently with third-party assistance to safely check for gas leaks.The Dishwasher Delivery: The crew again used minor, easily resolvable details as an excuse to completely refuse the installation. I was forced to go out of my way to hire and pay an independent, third-party plumber to finish the basic installation steps that Hub Group's "professional installers" should have handled.The Latest Dryer Delivery (Attempt 1): The crew arrived entirely unprepared, lacking mandatory floor covers to protect my home and exhibiting poor personal hygiene that fell well below workplace standards. Furthermore, despite my home requiring a 3-prong electrical cord, they arrived with only a 4-prong cord, carelessly stating they "used their last one." The dryer was also severely dented due to poor freight handling, forcing a total refusal and a four-week delay.The Latest Dryer Delivery (Attempt 2): A completely different replacement crew arrived with a hostile, defiant attitude, aggressively debating me and refusing to perform the "White Glove" installation and vent hookup. They claimed, "No one told us we're supposed to install this; they just give us the address."Hub Group is operating an outsourced labor loop with zero training, zero quality oversight, and a toxic local workplace morale. It is unacceptable that a consumer dealing with their crews across three entirely different occasions faces the exact same lazy, combative attitude where drivers do everything in their power to avoid performing heavy labor.Desired Resolution:I want Hub Group corporate management to formally investigate and audit the regional dispatch terminal responsible for my territory. They must mandate that their subcontractors carry standard installation tools, maintain appropriate hygiene, and be strictly penalized when they refuse to complete paid installation manifests.

Not too thrilled with an AI bot for help like this. It doesnt give me confidence. I have a sneaking suspition that my delivery will be canceled. Its 740pm, and the business day is over, yet, but still says its coming.

Find another company if you’re considering this company or they are scheduled through a store you purchased from. The cabinet they were to deliver and unbox in my condo would not fit into elevator while boxed. I suggested they inbox downstairs instead. Unboxed it would have fit into the elevator. I offered to sign a waiver. They refused and left the box outside the elevator where it was exposed to the weather. They said they’d need to reschedule with 2 additional men to carry up the stairs. I tried to resolve by calling the ‘contact’ number which no one answered. Very long story but they never rescheduled. I found another delivery company who arrived when they said they would. They unboxed, brought into the condo and finished in under 30 minutes. Not sure why furniture stores continue to use this service. They have no professionalism, integrity or follow through.

Not getting updated info and was not told it would take this long wusing white glove service with dream cloud. Very frustrated!

Horrible, awful. The guys who delivered the couch were great. Professional, helpful, generous. The dispatchers, however, completely ignored us after multiple calls. Initially, I received multiple emails from Equinox saying that they called me (which they did not do, I checked my call history, including spam, and I know they had my correct phone number. They were clearly automatic emails.) So I called Equinox, as the email said. The first time I reached a woman who did not seem to care at all and made no effort to help. I was very polite to her. But my delivery time did not change. I called three more times and no one answered. One of those times, someone clearly picked up the phone and dropped it right back down. I then contacted Article, the furniture company, wo said they would try to reach out to you. The default delivery time was Saturday, the only day that didn't work for me. The time on Saturday was 10:30 PM to 2:30 AM... IN THE MIDDLE OF THE NIGHT. When I got in my car for my planned Saturday event, I got a text saying my delivery was half an hour away. Meaning I would be an hour late, at best. I WAS FURIOUS! I don't know if a company has ever made me so angry before. I always keep my cool and I always give benefits of the doubt, but my god this wasn't just incompetence, it seemed intentionally bad. Again, the delivery guys did great. Also, now its "Hub Group" asking for feedback on the delivery? But all prior emails/contacts were with Equinox? What the hell is going on? I'll be reaching out to Article furniture and tell them about this awful experience, to never use your service again, and that I won't order from them again unless they guarantee that they'll use a different delivery service.

The delivery driver was quick and clean. Before I knew it, he'd already finished putting my bed together!

The return team did not show up at the time that they said they would.

i was not provided any information with the tracking number and delivery zip code it appeared to me that the associate was just cut copying and pasting the responses that is not help that is just going through the motions to get me off the chat there was no assistance what so ever there should be another method to pull up the delivery information if Hub Group can not pull up the tracking information that shows Hub Group is the delivery team so disappointing