Hub Group, Inc.Reviews of hubgroup.com

1.7257 reviews
Shipping & Logistics
Chicago

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Hub Group, Inc.

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About Hub Group

If you need assistance with an order, please email us at [email protected] Group creates innovative, end-to-end supply chain solutions tailored to your unique business needs. From activating comprehensive technology for added visibility and efficiency, to leveraging strong third-party relationships and the industry’s second-largest private intermodal fleet, we provide access to the right support and the right end-to-end supply chain solutions, at the right time. We work with you to personalize our offerings to meet your needs. And with a single point of contact, a robust lineup of tech-enabled assets and strong third-party relationships, you’ll be on the receiving end of innovative, new ideas that drive long-term potential. Transportation SolutionsOur robust suite of transportation solutions delivers greater efficiency to your organization’s supply chain. IntermodalTruck BrokerageAsset TruckingDedicated TruckingTabsIntermodalWith over 50 years of time-tested expertise and in-depth data, Hub Group provides flexible, reliable intermodal transportation services across North America. Thousands of experienced professionals serve and support our asset-based intermodal program, fine-tuning our services to meet your unique transportation needs.

Hub Group, Inc. (hubgroup.com) has 257 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.

Also known as: Hub Group, hubgroup.com
Website: hubgroup.com
Category: Shipping & Logistics
Location: Chicago
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 54% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Hub Group reviews

257 approved reviews, newest moderated first

Carrie F.
Sep 3, 2026
They should just go out of business already.
They were supposed to pick up 2 pallets of vinyl plank that I'm returning because they arrived with the pallets smashed and a good portion of the flooring destroyed. They were supposed to come between 7 am - 7 pm today. I sat at home ALL DAY and they never showed. Their robot customer service just said to call tomorrow during business hours to schedule a new pickup date. This company is pure useless bullshit. They're too busy committing financial fraud to actually do any business.
Response from Hub Group, Inc.Sep 3, 2026
Carrie - We’re sorry we missed your scheduled pickup and understand how frustrating it is to wait all day with no resolution. This is not the level of service we expect to provide. Please email us your order number, we will do everything we can to assist you as quickly as possible. [email protected] Hub Group Final Mile Customer Service
Juliana A.
Sep 2, 2026
The transaction was very smooth
The transaction was very smooth. I ordered some furniture from the Home Depot and I didn’t like it. Since it was within the 30 day window of return, the Home Depot linked me with The hub group to pick up the installed furniture. They sent a couple of messages and a phone call before they got close to the house. The pick up was easy and they were in and out of the house in 10 minutes. Thank you!
Response from Hub Group, Inc.Sep 3, 2026
Juliana - Thank you for the great review! We’re glad the communication and pickup process went smoothly and that our team made the return quick and easy. We truly appreciate your feedback! If you need assistance in the future, please email us at [email protected] Hub Group Final Mile Customer Service
Darrell M.
Sep 2, 2026
Overdue Delivery Poor Communication
I did not know I was supposed to schedule a delivery. It is taking well over 14 days to receive my order. It would have still been sitting if I had not checked to find out why its overdue. Awful system. It should have been Delivered by August 31st, Today is the second and now that im just finding out I have to schedule a delivery, They refuse to deliver before almost another 10 days? Communication is awful. I should have at least been alerted zi was supposed to "Schedule" a delivery after its already been sitting in my city.
Response from Hub Group, Inc.Sep 4, 2026
Darrell - We apologize for the delay. We confirmed with the local terminal that your order is out for delivery today. Please let us know if you need further assistance. [email protected] Hub Group Final Mile Customer Service
LDUNC
Aug 31, 2026
Unable to narrow down the delivery window
Unable to narrow down the delivery window or change the time. I requested it immediately. Reached out again hoping I could accommodate an appointment we have. Cant/won't provide contact info for the service. Not helpful at all.
Response from Hub Group, Inc.Aug 31, 2026
LDUNC - Thank you for sharing your feedback. We understand how frustrating it is when you’re trying to coordinate an appointment and need more flexibility with your delivery time. We’re sorry we weren’t able to provide the options or assistance you expected. Please email us your order number and we will do everything we can to assist you as quickly as possible [email protected] Hub Group Final Mile Customer Service
Jerry Ecv H.
Aug 28, 2026
All of my questions were answered…
All of my questions were answered very well
Response from Hub Group, Inc.Aug 29, 2026
Jerry - Thank you for your kind feedback! We were able to answer all of your questions and provide the information you needed. We appreciate you taking the time to share your experience! If you need further assistance, please email us at [email protected] Hub Group Final Mile Customer Service
Mike
Aug 27, 2026
Great Experience
Delivered on the day and time promised. Called 20 minutes before arriving. Even offered to open the box up to inspect the item first. 5*
Response from Hub Group, Inc.Aug 27, 2026
Mike - Thank you for the 5-star review! We’re glad everything went as promised and that our delivery team went the extra mile. We appreciate your feedback! If you need assistance in the future, please email us at [email protected] Hub Group Final Mile Customer Service
Marc R.
Aug 26, 2026
Very fast scheduling process, Second to None!!
Very efficient delivery scheduling process enabled by AI and Second to None. Look forward to a wonderful white glove delivery tomorrow. Thanks!
Response from Hub Group, Inc.Aug 27, 2026
Marc - Thanks so much for the great feedback! We’re glad you found the AI scheduling process fast and efficient. We look forward to providing a great white-glove delivery experience! If you need further assistance, please email us at [email protected] Hub Group Final Mile Customer Service
Loan Le T.
Aug 26, 2026
Good delivery as well as goods settle.
Good delivery as well as goods settle.
Response from Hub Group, Inc.Aug 26, 2026
Loan - Thank you for the great review! We're glad you were happy with both the delivery and your experience. We appreciate your business! If you need assistance in the future, please email us at [email protected] Hub Group Final Mile Customer Service

Hub Group, Inc.Reviews of hubgroup.com

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Hub Group, Inc.Reviews of hubgroup.com

Hub Group reviews

They should just go out of business already.

The transaction was very smooth

Overdue Delivery Poor Communication

Unable to narrow down the delivery window

All of my questions were answered…

Great Experience

Very fast scheduling process, Second to None!!

Good delivery as well as goods settle.

About Hub Group

About these reviews

More in Shipping & Logistics

Fast IDP

Transport Luxury Auto

Geotobox

Karma Auto Transport

Hub Group reviews

They should just go out of business already.

The transaction was very smooth

Overdue Delivery Poor Communication

Unable to narrow down the delivery window

All of my questions were answered…

Great Experience

Very fast scheduling process, Second to None!!

Good delivery as well as goods settle.