Hub Group, Inc.Reviews of hubgroup.com

Response from Hub Group, Inc.Sep 23, 2026

Patti, we’re sorry for the frustration caused by the missed delivery and the lack of timely communication afterward. We understand that if a delivery is scheduled for September 18, receiving a call on September 17 with only 20 minutes’ notice would make it difficult to be available, and we should have done a better job getting your delivery promptly rescheduled. We’d like to look into this personally and make sure you receive an update on your delivery. Please email us at [email protected] with your order or reference number and contact information, and we’ll work with the local team to get this addressed. Thank you for bringing this to our attention, Patti. We appreciate the opportunity to make this right. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.Sep 22, 2026

Hi Luna - Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns about communication, missed pickups, and follow-up seriously. We’d like the opportunity to look into this and understand what occurred, but we’re currently unable to identify the customer or shipment referenced in this review from the information provided. Please contact us directly at [email protected] with your name and any available order or tracking information. Our team will be happy to investigate and work toward a resolution. We appreciate you bringing your concerns to our attention. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.Sep 22, 2026

Allyson, we’re sorry to hear about your experience. We understand how frustrating it must be to have two unsuccessful delivery attempts, especially when you and your husband were home and are still waiting for your furniture. We’d like the opportunity to look into what happened and make sure the appropriate team is aware of your concerns. Unfortunately, we’re unable to identify your shipment from the information provided in this review. Please contact us directly at [email protected] with your name, delivery address, and any available order or tracking information. We’ll review the details and work with the appropriate team to address your concerns. We sincerely apologize for the frustration and inconvenience this experience has caused. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.Sep 22, 2026

Thank you, David, for the 5-star review! We’re glad everything ultimately worked as expected and that our live chat was able to confirm your scheduled delivery date right away. We also appreciate you pointing out the error message you received when selecting your date. We’ll share that feedback with our team so we can continue improving the scheduling experience. If you need any further assistance with your delivery, please don’t hesitate to reach out to us at [email protected] with your tracking number. We’re always happy to help. Hub Group Final Mile Customer Service

Response from Hub Group, Inc.Sep 21, 2026

Thank you, Heather, for the wonderful 5-star review! We’re so glad to hear your delivery was on time and that our team assembled your furniture quickly and efficiently. We especially appreciate your kind words about the crew’s professionalism and friendly service. We’ll be sure to share your feedback with the team! Hub Group Final Mile Customer Service

Response from Hub Group, Inc.Sep 21, 2026

Hi Mary, I’m very sorry for the repeated missed pickup appointments and, especially, for the amount of time you’ve spent waiting for a pickup that did not occur. Five missed appointments is not the experience we want for any customer, and I understand your frustration. I also apologize for the early Sunday notification and the inaccurate expectation it created when the pickup still did not occur. I understand you have already been in contact with the local terminal. I’m escalating this internally so we can get a clear understanding of what went wrong and, most importantly, get your Home Depot return pickup completed. Thank you for bringing this to our attention. We appreciate the opportunity to address it. If you need further assistance, please email us at [email protected] Hub Group Final Mile Customer Service

Response from Hub Group, Inc.Sep 21, 2026

Hi Hannah, I’m sorry for the frustration and inconvenience you experienced with your return pickup. We understand how frustrating it is to receive confirmation messages and then have the pickup rescheduled, especially when you have the documentation showing the appointment was confirmed. You should also be able to reach a live representative when you need one. While our AI tools are designed to provide faster assistance, they should never leave you feeling like you can’t get the help you need or that your questions are being ignored. Please email us your order number and we will do everything to assist you as quickly as possible. [email protected] Hub Group Final Mile Customer Service

Response from Hub Group, Inc.Sep 17, 2026

Frank, thank you for the fantastic 5-star review! We’re glad to hear your delivery was easy, on time, and handled professionally. Your comment that we “GET customer service” means a lot to our team. We truly appreciate you taking the time to share your experience! Hub Group Final Mile Customer Service