Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Lay
Very efficant and reliable company.
Response from Hubble ContactsOct 26, 2018
Hi Lay, Thank you so much for taking the time to leave this review. I'm so happy to hear you've been enjoying the Hubble Contacts service, and hope that you will reach out to me at [email protected] should you have any questions! Best, Vanessa
N/A
Scam! The first pair of contacts that I opened from the trial box were torn. The quality was not good overall. Apparently I was automically signed up for a monthly subscription by accepting the trial box. This was done against my knowledge- i was never warned that by signing up for a trial box I would automically be signed up and charged for a subscription (no email, etc).Money was withdrawn from my account and I had a full box sent to me. I did not want this box because of my bad experience with the trial box. Asked for a return label to send the box back and for a refund. Neither were given to me. The return policy is a joke. Would not recommend Hubble to anyone. Very unhappy and unsatisfied.
Response from Hubble ContactsOct 26, 2018
Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear that your experience with Hubble was frustrating, and that our team did not follow through with sending the return label. Please contact me at [email protected] and I will make sure one of our German speaking agents gives you fast and thorough assistance, and we'll connect you with our Quality team as well. Thanks, Vanessa
Jennifer S.
Fast, convenient and available. Excellent company.
Response from Hubble ContactsOct 26, 2018
Hi Jennifer, Thank you so much for taking the time to leave this review. I'm so happy to hear that you're enjoying the Hubble Contacts service so far! Please feel free to reach out to me at [email protected] with any questions or concerns you have! Best, Vanessa
NC
Very annoying return policy. I am still waiting on a refund from a month ago
Response from Hubble ContactsOct 26, 2018
Hi there, Thank you for taking the time to leave this review. I've looked into your account and have some great news about your return. Please reach out to me at [email protected] for more information! Best, Vanessa
Regina C.
The fit was off on some shipments I received. Not every shipment was a "good" shipment quality was slacking. Also, I received some shipments that two of the contacts were damaged and dried up. Quality was the deciding factor for me.
Response from Hubble ContactsOct 26, 2018
Hi Regina, Thank you for taking the time to leave this review. I'm sorry to hear about your experience with the lenses, and would like to connect you with our Quality team. Please send an email to [email protected] with the subject line, "Quality Issue" and our team will get back to you as soon as possible. Thanks, Vanessa
Timothy D.
I was told the shipping receipts were going to be sent to me via email, I have not received anything in regard to shipping receipts. I am referencing The Courier who was supposed to have brought my free trial replacement lenses and my purchased lenses. I will not do any further business with Hubble based on those transgressions.
Response from Hubble ContactsOct 26, 2018
Hi Timothy, Thank you for taking the time to leave this review. I'm sorry to hear that you've had a frustrating experience with our team, and would like to find out more about your somewhat confusing request, as we do not have separate receipts for the shipping portion of the price paid for the monthly orders. Please send an email to [email protected] so that I can ask a few questions and get to the bottom of this for you! Best, Vanessa
michelle C.
I'm sorry but you dont offer the kind of contacts that i need.. So your service was of no help to me
Response from Hubble ContactsOct 26, 2018
Hi Michelle, Thank you for taking the time to leave this review. I'm sorry to hear that we do not offer the type of lens that you need. Our team has responded to your messages in a timely fashion, with information on how to cancel your subscription. Please be aware that your subscription is still active, and you will need to call our customer service line to cancel your subscription. Best, Vanessa
Holly E.
Lovely packaging and great customer service, but they made my eyes dry towards the end of the day, and aren't that cheap.
Response from Hubble ContactsOct 26, 2018
Hi Holly, Thank you for taking the time to leave this review. I'm so sorry to hear the lenses didn't work out for you, but I'm glad to hear our customer service team was helpful. If there's anything that I can do to make the situation better, please feel free to reach out to me at [email protected]. Best, Vanessa
